Triage Nurse

Clarkston Medical Group•Clarkston, MI

1d•Onsite

About The Position

Join Our Team as a Triage Nurse at Clarkston Medical Group! Are you an organized, detail-oriented professional with a passion for patient care and support? Clarkston Medical Group is seeking an experienced Triage Nurse to join our dedicated team at our Clarkston office. If you have prior medical office experience and enjoy providing compassionate, efficient support to patients, staff, and providers alike, we want to hear from you! Why Join Us? Working with Clarkston Medical Group means being part of a team that values collaboration, precision, and patient-centered care. This role offers you the chance to make a positive impact on our patients’ experience by managing and supporting essential office operations. Job Summary The Triage RN provides clinical assessment and guidance to patients via incoming calls transferred from the call center. They will also assist with patient clinical questions/concerns that come in via the phones or in-person from waiting room, patient emergencies in-office, and call EMS/give report if needed. This role uses evidence-based protocols and professional nursing judgment to assess symptoms, determine urgency, and direct patients to the appropriate level of care while supporting safe, efficient clinic operations.

Requirements

Active RN license (state‑specific requirements apply)
Minimum 3 years of clinical experience (primary care, urgent care, or triage preferred)
Strong assessment and critical‑thinking skills
Excellent communication and multitasking abilities
Comfortable working in a visible, patient‑facing role

Nice To Haves

Proficiency with Athena electronic health records preferred

Responsibilities

Receive transferred patient calls for clinical triage from call center staff
Perform comprehensive symptom assessments via telephone
Utilize established triage protocols to determine level of urgency and disposition
Identify red-flag symptoms and initiate escalation to provider or emergency services as appropriate
Work closely with medical assistants, providers, and front desk staff
Assist in coordinating urgent add‑on visits
Route patients appropriately (same-day visit, future appointment, urgent care, ED, or self-care)
Document all assessments, advice, and dispositions accurately in the EHR
Document assessments and triage decisions accurately in the EHR
Maintain patient safety, confidentiality, and professional boundaries in all interactions
Collaborate with call center staff to ensure smooth call transfers and accurate patient information
Manage high call volumes while maintaining clinical accuracy and professionalism
Prioritize multiple calls based on clinical urgency
Participate in quality improvement efforts related to access, triage accuracy, and patient satisfaction
Office based duties as required