Telephone Triage Nurse

Open Door Health Services•Muncie, IN

19d•Hybrid

About The Position

Telephone Triage Nurse If you are interested in pursuing a career in the medical field and want to be a preferred partner in the health and wellbeing of individuals across East Central Indiana, Open Door Health Services wants to hear from you! Open Door Health Services seeks candidates that want to create a better life and future for others, and ourselves, by enhancing the communities where we live, work, and play. It is our core belief system that esteeming the team, maximizing potential, doing the right thing, choosing compassion, and encouraging uniqueness fosters an inclusive, diverse, and safe space to work. As a Telephone Triage Nurse you will uphold our Mission, Vision, and Values. The Nurse will assess, evaluate, and prioritize urgency of medical needs through telephone communication with patients following established standards, practices, and protocols. This is a full time, 40 hours per week position. Monday through Friday 8 am to 5 pm with 1 hour lunch break. After 90 days successful probationary period, this position could possibly go to a hybrid position. This nurse position will be supporting our Family Practice department. Prefer experience with all ages, OB or Labor & Delivery experience and triage experience. Responsibilities (How this position enhances our Mission, Vision, and Values) Mission – Improve the Quality of Life of Others: Triages calls with the patient, to determine the appropriate level of care necessary coordinates with care teams and schedules appointments accordingly. Schedules appointments for new and returning for all health related provides, excluding Family Planning and WIC. Vision – ODHS preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live: Observes, records, and reports to physician/nurse practitioner, patient’s condition and reaction to drugs and treatments as indicated. Provides patient education relating to current conditions as appropriate. Consults with Chief Medical Officer and/or Director of Clinical Operations regarding unresolved client/patient problems. Values – Esteem the Team, Maximize Potential, Do the Right Thing, Choose Compassion, Encourage Uniqueness: Implements the nursing process and communicates with the physician/nurse practitioner regarding concerns and/or problems regarding the client/patient. Maintains and reviews patient’s records, charts, and other information. Maintains flexibility nursing assignments to include, but not limited to, follow-up, chart audits, and on floor nurse when needed. Develops and maintains ongoing knowledge of nursing policies and procedures and standing orders and implements as appropriate. Participates in professional development activities and maintains professional affiliations. Attends required meetings and in-services and participates on committees as requested. Reports diagnostic results to the identified team member within an identified timeframe. Maintains patient confidentiality. Performs all other duties as assigned.

Requirements

Minimum graduate of an accredited school of licensed practical nursing.
Possession of an Indiana State Nurse license.
CPR certification and TB certification, required to be maintained through ODHS post hire.
Ability to react calmly in emergency situations.
Ability to read, understand, and follow detailed written and oral communication.
Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
Knowledge of organizational policies, regulations, and procedures to administer patient care and common safety hazards and precautions to establish a safe work environment.
Skill in establishing and maintaining effect working relationships with patients, medical staff, and the public.
Skill in initiative, listening, judgment, discretion, and decision-making within the guidelines of the policies, procedures and standing orders of the Health Center.
Skill in preparing and maintaining records, charting, and writing reports.
Ability to prioritize work assignments, work independently, and perform duties efficiently.
Understanding of individual’s socio-economic status and lifestyle with respect for individual differences.
Supports ODHS outreach events.
Supports other departments as needed & applicable.

Nice To Haves

Prefer two years of professional nursing experience in clinic/office setting.
Prefer 1-2 years of telephone triage nurse responsibilities.
Prefer experience with all ages, OB or Labor & Delivery experience and triage experience.

Responsibilities

Triages calls with the patient, to determine the appropriate level of care necessary coordinates with care teams and schedules appointments accordingly.
Schedules appointments for new and returning for all health related provides, excluding Family Planning and WIC.
Observes, records, and reports to physician/nurse practitioner, patient’s condition and reaction to drugs and treatments as indicated.
Provides patient education relating to current conditions as appropriate.
Consults with Chief Medical Officer and/or Director of Clinical Operations regarding unresolved client/patient problems.
Implements the nursing process and communicates with the physician/nurse practitioner regarding concerns and/or problems regarding the client/patient.
Maintains and reviews patient’s records, charts, and other information.
Maintains flexibility nursing assignments to include, but not limited to, follow-up, chart audits, and on floor nurse when needed.
Develops and maintains ongoing knowledge of nursing policies and procedures and standing orders and implements as appropriate.
Participates in professional development activities and maintains professional affiliations.
Attends required meetings and in-services and participates on committees as requested.
Reports diagnostic results to the identified team member within an identified timeframe.
Maintains patient confidentiality.
Performs all other duties as assigned.