Triage Nurse (RN) - Second Shift

Oakland Community Health Network•Pontiac, MI

4d•Onsite

About The Position

This is a second-shift role working 11:00 AM – 11:30 PM, three 12-hour shifts per week, including every other weekend. The Triage RN works under the direct supervision of the Nursing Supervisor and provides high-quality, trauma-informed, person-centered nursing care in a fast-paced crisis setting. This position plays a critical role in supporting assessment, safety, and recovery. This is an in-person role at our 24/7 Resource and Crisis Center in Pontiac, MI.

Requirements

Bachelor's degree in nursing (BSN) required.
Associates Degreee of Nursing will be considered with 5 years' experience.
BLS
Recipient Right’s
Unrestricted Nursing license
Minimum of two years of nursing experience working in a human service, crisis or medical environment.
Interpersonal Skills
Strong Organizational Skills
Data Analysis
Strategic Planning
Strong written and oral communication
De-escalation and conflict resolution
Strong leadership and problem-solving skills
Clinical knowledge of mental health and suicide prevention
Strong time management
HIPPA
Microsoft 365
Recipient Right’s
Mental Health Code
Medicaid Manual
Regulatory compliance
Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Nice To Haves

Experience in working with electronic health records
Experience in customer service
Experience in crisis de-escalation
Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities
Experience working with children with serious emotional disturbance

Responsibilities

Conduct initial nursing assessments and behavioral health triages for walk-in individuals to evaluate presenting concerns, acuity, and immediate safety needs.
Prioritize and triage individuals based on clinical urgency, risk factors, and level of care required.
Collaborate with the Crisis Assessment Team to determine appropriate interventions, referrals, or dispositions.
Participate in shift change reports and communicate pertinent updates to team members and leadership.
Maintain accurate, timely, and compliant nursing documentation in accordance with agency policies and regulatory requirements.
Support de-escalation and crisis intervention efforts to ensure the safety and stabilization of individual and staff.
Monitor individuals in the walk-in center for changes in medical or psychiatric status, responding promptly to emergent needs.
Ensure adherence to clinical protocols, infection control procedures, and best practice standards.
Assist in coordinating care transitions, including admissions to higher levels of care or community-based follow-up.
Provide education, reassurance, and support to clients and families during crisis stabilization.
Contribute to a trauma-informed, recovery-oriented, and person-centered care environment.
Participate in quality improvement, incident review, and ongoing professional development activities.
Uphold confidentiality, ethical standards, and professional boundaries in all individual interactions.
Perform other related duties as assigned to support effective crisis response and team operations.