RN - Musculoskeletal Triage Nurse

Medical Associates • Dubuque, IA

18d • Onsite

About The Position

We’re looking for a Triage Registered Nurse to join our mission-driven team. This unique role blends clinical expertise with patient-centered communication, giving you the opportunity to shape the care journey from the very first interaction. As the clinical voice behind a patient’s first call or message, you’ll assess needs, provide guidance, and connect patients with the right care all while working in a collaborative environment.
Why This Role is Different:
You’ll make a clinical impact without the bedside burnout.
You’ll be part of an integrated care team focused on long-term patient outcomes.
You’ll enjoy consistent daytime hours, and no nights, weekends, or major holidays.
In this role you will:
Help bridge communication and appointment scheduling between patients, primary care, orthopedics, podiatry, physical medicine and physical therapy.
Follow selected algorithms to help determine the most appropriate care pathway and service efficiency.
Schedule: Primary schedule 72 - 76 hours per two-week period, between the hours of 8:00am - 5:00pm

Location: Primary location will be West Campus.

Requirements

• Experience - From three months to one year of similar or related experience. New grads welcome to apply!
• Education - Equivalent to a two-year college degree or completion of a specialized course of study or certification at a business or trade school. Certification of RN required.
• Interpersonal Skills - A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
• Other Skills - Completion of certification as an RN licensure required. Keyboarding skills and use of electronic equipment. Use and operate a wide variety of diagnostic and medical equipment. Use personal protection safety equipment including gloves, lab coats, gowns, goggles, and face masks/shields. BLS required biannually.

Responsibilities

• Support the providers within the department
• Collect pertinent patient health care data, diagnostic testing, treatments, and review medical records and confer with physician/mid-level providers to ensure patient needs are met. May include general office duties such as obtaining and updating patient demographic and insurance information, accepting payment and co pays, scheduling and coordinating multiple appointment and creating lab orders.
• Collaborate with health care team according to plan of care.
• Communicate effectively with patients, co-workers, and others. Promote patient wellness and provide patient education.
• Document care provided, including but not limited to: interventions, medication, patient education, and assist with integrity of medical record.
• Facilitate reimbursement of services provided, including but not limited to: charges, referrals, and insurance requirements.
• Maintain an office environment that is safe, neat, organized, and supplied with necessary equipment, instruments, supplies, and educational materials. Ensure equipment is functioning safely and properly. Perform cleaning and maintenance of equipment according to guidelines.
• Demonstrate flexibility in performing other additional duties of patient care. Provide input for devising systems to improve quality and efficiency of patient care and workflow. Participate in required meetings.
• Complete all other assigned projects and duties.

Benefits

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree