Triage RN/Nurse Navigator

NEIGHBORHOOD OUTREACH ACCESS TO HEALTH•Phoenix, AZ

6d•Onsite

About The Position

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs. At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career. Job Summary The Registered Nurse – Triage & Nurse Navigator plays a critical role in patient care by performing evidence-based telephone triage, guiding patients through the healthcare system, and ensuring continuity of care. This position combines clinical expertise with patient advocacy to deliver safe, timely, and compassionate care.

Requirements

Demonstrated ability to delegate, problem-solve and make decisions regarding specific concerns.
Must have demonstrated knowledge and skills to provide appropriate care to all age groups.
Must be able to make good professional decisions quickly despite stressful atmosphere.
Ability to handle stressful and constantly changing conditions.
Ability to work independently and reliably.
Ability to speak English and Spanish preferred.
Extensive experience working with patients in critical conditions.
Sound knowledge of the healthcare system and where to find reliable information.
Excellent verbal and written communication skills.
Openness towards different cultures, beliefs, and traditions.
Sensitivity, discretion, and respect.
Communicate professionally and maintain confidentiality in compliance with HIPAA regulations.
Graduate of an accredited NLN/CCNE nursing program required
Current RN licensure in state or compact state required.
Basic Life Support (BLS) certification required.
Minimum 5 years of RN experience required
3 years of triage experience required
New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022)
Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.

Nice To Haves

BSN preferred.
Outpatient, or nurse navigator experience preferred.

Responsibilities

Triages patient’s healthcare needs and makes decisions regarding specific concerns and findings, following appropriate telephone triage protocols.
Updates and maintains the patient’s medical record.
Interfaces with multidisciplinary team members to provide optimum care.
Utilizes effective communication and interpersonal skills to enhance and encourage collaborative staff and community relationships.
Monitors clinic schedule and patient care activities.
Utilizes the Nursing Process (subjective and objective data collection, formulation of a plan and diagnosis, implementation of the plan of care, and evaluation of the patient’s response to intervention) and current evidence- based knowledge to provide comprehensive care to a designed patient population.
Contributes to the recruitment and retention of talented staff through positive role-modeling, fostering peer relationships, and participating in precepting medical students and creating an environment for quality practice.
Assumes responsibility for their role in achieving/maintaining financial health of the organization by utilizing all resources effectively and efficiently.
Identifies and recommends service and quality improvement initiatives.
Participates in continuing education and quality improvement activities.
Supports membership in professional activities.
Utilizes knowledge of the relevant Nurse Practice Acts, compliance, regulation, legislation, certification, and department policies.
Follows Patient Care Policies, the Family Medicine Center policies, organizational policies, and regulatory requirements in patient care.
Guide patients through the healthcare process from initial contact to treatment and follow-up.
Educate patients on diagnoses, treatment plans, and potential side effects in clear, accessible language.
Provide emotional support and connect patients with resources, including social work or counseling services.
Assist patients in overcoming barriers such as transportation or financial challenges.
Schedule timely appointments for tests, procedures, and follow-up care.
Collaborate with physicians, PEC staff, and Population Health teams to ensure continuity of care.
Communicate professionally and maintain confidentiality in compliance with HIPAA regulations.