Triage Medical Contact Center Representative

Animal Emergency & Referral Center of Minnesota • Twin Cities, MN

16d

About The Position

The Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for a part-time Contact Center Representative to add to our team. Why AERC? AERC-MN is an established and renowned AAHA-accredited emergency and specialty hospital that is 100% owned by local veterinarians. With two, 24/7 facilities in the Twin Cities area, we build meaningful relationships with our community by treating one another with kindness, dignity, and respect. We offer excellent compensation and benefit packages, and our company culture emphasizes a healthy work/home/family integration. We are generous with our high fives and encourage one another to think outside the litter box when it comes to problem-solving. We believe that mistakes are simply purr-fect opportunities to learn, and that difficult cases help us grow our skills and knowledge. If you actively seek and share new knowledge, assume best intentions of your colleagues, and care intensely about everything you do, you will be an instrumental value to the AERC-MN team The primary function of the Medical Contact Center Representative in the Services Department is to provide exceptional care of both patient and clients by service as an extension of the veterinarian. Additionally, the Contact Center Representative is expected to promote professional growth through education and learning opportunities. The position will report directly to the Contact Center Team Support Manager. You will be provided with a minimum of 16 training shifts before you're set free to save lives. When you succeed, we all succeed. This is a non animal handling role. Although you will not physically be handling patients often, you will work closely alongside them while focusing efforts to providing the best client care and support possible to both clients and the referring community.

Requirements

• Two years of client service experience or customer support required

Nice To Haves

• A.A.S or B.S Degree in veterinary Technology from a AVMA accredited school strongly preferred
• One year of clinical practice if credentialed strongly preferred, fours years if not credentialed

Benefits

• Medical & dental insurance provided with generous employer contribution.
• Short & long-term disability, life insurance, telemedicine, and EAP provided at no additional cost to you.
• PTO accrual based on tenure.
• Stipends are available for uniforms, continuing education, and dues.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree