Triage Manager

Central Clinic Behavioral Health•Cincinnati, OH

1d•Onsite

About The Position

At Central Clinic Behavioral Health, our mission is to inspire meaningful change by creating options and choices through compassionate approaches to behavioral health services that foster recovery and resiliency for children, adults, families, and communities . Our goal is to connect the right people to the right behavioral health service at the right time. One person’s healing has a cascading effect that not only helps one, but also the wellness of the family and ultimately the community. We serve all communities with dignity and dedication and believe everyone deserves access to high-quality, compassionate care. Our employees are the heart of that mission. Our Award-Winning Culture: As a 5-time Top Workplace Award winner , our employees are at the core of everything we do, and we are committed to fostering a culture rooted in teamwork, open-mindedness, and accountability where everyone feels supported and empowered to grow—both professionally and personally. We prioritize employee wellness, ongoing training, and a collaborative environment where everyone’s voice matters. You will find a community of professionals who support each other—and our clients—with compassion and respect. Position Summary Provide clinical and administrative supervision to Triage Clinicians. Review complex cases and support staff in level-of-care determinations. Ensure accurate and timely authorization and documentation processes. Monitor quality, compliance, and adherence to clinical standards. Participate in utilization review, discharge planning, and system coordination. Serve as escalation point for urgent or high risk clincial situations. Manage coverage needs to address 24-hoiur responsibilities. Manage workflow, staffing coverage, and operational priorities. Provide coaching, performance feedback, and professional development support. Collaborate with providers, community partners, and leadership. Participate in committees, quality improvement initiatives, and program planning. Support crisis coverage and triage functions as needed. Maintain required documentation and reporting responsibilities. Perform other duties as assigned.

Requirements

Master's degree in social work, counseling, psychiatric nursing, or related behavioral health field.
Independent professional licensure required.
Extensive experience in behavioral health assessment and service coordination.
Demonstrated experience in clincial supervision or leadership.
Knowledge of public mental health and substance use systems.

Responsibilities

Provide clinical and administrative supervision to Triage Clinicians.
Review complex cases and support staff in level-of-care determinations.
Ensure accurate and timely authorization and documentation processes.
Monitor quality, compliance, and adherence to clinical standards.
Participate in utilization review, discharge planning, and system coordination.
Serve as escalation point for urgent or high risk clincial situations.
Manage coverage needs to address 24-hoiur responsibilities.
Manage workflow, staffing coverage, and operational priorities.
Provide coaching, performance feedback, and professional development support.
Collaborate with providers, community partners, and leadership.
Participate in committees, quality improvement initiatives, and program planning.
Support crisis coverage and triage functions as needed.
Maintain required documentation and reporting responsibilities.
Perform other duties as assigned.

Benefits

Competitive salary with annual increases based on merit / performance
Salary increases with new licensures
Full health, dental and vision insurance with employer contribution
Clinical supervision and licensure support provided
Generous paid time off – Year 1 of employment – 4 weeks of PTO AND 11 paid holidays
Service delivery bonuses, for applicable roles.
Short – term disability – offered at no cost to all employees
401(k) available after one year of employment
Employee wellness programs
Ongoing training and CEU opportunities
Public Service Loan Forgiveness (PSLF) eligible employer.
Flexible scheduling for many roles