Triage Manager

Woven•Palo Alto, CA

About The Position

Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society. Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all. Team: Woven by Toyota’s Release & Triage team operationalizes continuous improvement for automated driving by turning on‑road signals and incidents into actionable engineering insights. The Core Triage team reviews on‑road disengagements/events, performs root cause analysis across the AD/ADAS stack, and partners with Release, Development, and Vehicle Operations to keep the mainline stable and continuously improving. You will manage the day‑to‑day operations of ~7 Core Triagers, report to the Senior Manager, Triage Operations, and work closely with Release Ops and Vehicle Operations to ensure we meet our triage SLAs and quality bar. Role: We’re looking for a hands-on technical manager to lead the Core Triage team. You’ll own bug hygiene and triage accuracy, set standards for root causing, coach triagers, and drive cross‑functional prioritization so the right issues are fixed in the right order. You’ll also refine our processes, metrics, and dashboards (partnering with tooling engineers) to increase throughput and reliability of the triage pipeline.

Requirements

5+ years in AD/ADAS, robotics, or safety‑critical software operations, including hands-on triage/root cause analysis across perception, localization, planning, and controls.
2+ years of leadership (team lead or manager) in an operations or engineering context; proven ability to run day‑to‑day execution while coaching individuals and managing capacity.
Expert-level root cause analysis in complex, multi-component systems (AD/ADAS), with proven use of structured methods (e.g., fishbone diagrams, 5 Whys) and evidence-based reasoning to isolate faults across perception, localization, planning, and controls.
Demonstrated experience with incident review, triage tooling, and data visualization, as well as disciplined ticket hygiene (linkage, deduplication, validation/closure).
Fluency with CI/CD and release‑adjacent workflows; able to partner with Release on gates, thresholds, and blocker management.
Strong backlog management and cross‑team coordination skills; comfortable running recurring operational ceremonies (bug scrub, prioritization, status reviews).
Excellent analytical skills and rigor with metrics; ability to define and publish operational dashboards for triage performance and accuracy.

Nice To Haves

Prior leadership in triage process development, including validation/closure flows and shadow‑mode triage, with experience aligning practices across global sites.
Prior experience leading the transition of an R&D autonomous/robotics system into a production product, including maturation of processes, quality gates, validation, operational scaling, and over-the-air software updates.
Experience with re‑simulation workflows and AI prototypes to improve triage throughput and consistency.
Familiarity with AD/ADAS triage lexicon and processes.
Japanese language proficiency or experience working with JP counterparts and Obeya‑style operational reviews.

Responsibilities

Lead day‑to‑day Core Triage operations: assign work, ensure timely triage of recent on‑road or simulation-based issues, and deliver on triage SLAs ahead of release gates and KPI reviews.
Ensure triage accuracy and correct root cause: establish standards, review analyses, and coach triagers on AD/ADAS system root causing across perception, localization, planning, and controls.
Maintain bug hygiene: ensure that the members of the triage team maintain proper bug hygiene, including deduplication and link related incidents to issue records, validate countermeasures, and drive consistent closure criteria across sites.
Cross‑functional prioritization: partner with Release, Vehicle Operations and software development teams to distinguish release blockers vs. milestone/demo blockers; run/participate in technical bug scrubs and KPI reviews and keep a backlog of improvement work items groomed and transparent.
People management: conduct regular 1:1s, performance and career development, hiring/onboarding, morale and capacity management; foster a culture of continuous improvement and operational excellence.
Process and metrics: define and track triage health metrics (e.g., time to triage, accuracy, re‑occurrence/validation rates) and drive continuous improvement of the triage pipeline.
Global coordination: align practices across sites (e.g., US/JP), improve communication cadence, and support validation workflows and consistent closure criteria.
Tooling partnership: collaborate with tooling/dashboard engineers to enhance automation (e.g., re‑simulation workflows, incident‑to‑issue linking, auto‑triage prototypes) and to scale reporting and traceability.