Triage Coordinator / Medical Assistant- $1,000 Recruiting Bonus
About The Position
$1,000 RECRUITING BONUS! New England Dermatology & Laser Center has been providing dermatology care to the greater Springfield community for over 70 years. We're looking for an experienced Triage Medical Assistant with initiative & a conscientious work ethic to join our busy specialty practice. Heavy patient interaction. The triage medical assistant is responsible for facilitating a positive patient office experience while acting as a telephone health information resource and providing superior customer service to patients in person and on the phone. This position supports clinical teams by triaging telephone calls and messages (including basic dermatological problems and questions), scheduling appointments, providing lab results, entering I-Pledge data, completing and providing documentation for prior authorizations, processing prescription refill requests, completing prior authorizations and requesting referrals, and medically assisting MDs and mid-level providers with general, cosmetic or Mohs dermatology care and treatment or providing Blu-U, phototherapy or Xtrac treatments, and other related tasks. Schedule: Company working hours are M-F 7:30a-4:30p Day shift No weekends Work setting: In-person The regular work location will be primarily Springfield, but may vary between our offices (Northampton, Springfield, Longmeadow and Westfield) based on staffing and provider needs for float medical assistant responsibilities. This position reports to the General Dermatology Manager.
Requirements
- Overtime and scheduling flexibility required to accommodate operational needs.
- High school diploma or GED required.
- Medical Assisting Certificate from an accredited school and medical assisting preferred.
- ACDT, CMA or RMA required at 90 days.
Responsibilities
- facilitating a positive patient office experience
- acting as a telephone health information resource
- providing superior customer service to patients in person and on the phone
- triaging telephone calls and messages (including basic dermatological problems and questions)
- scheduling appointments
- providing lab results
- entering I-Pledge data
- completing and providing documentation for prior authorizations
- processing prescription refill requests
- completing prior authorizations and requesting referrals
- medically assisting MDs and mid-level providers with general, cosmetic or Mohs dermatology care and treatment or providing Blu-U, phototherapy or Xtrac treatments, and other related tasks
Benefits
- Medical Assistant Recruiting Bonus - $500 at 90 days & $500 at 1 year of employment
- Referral Bonus - $100 at candidate’s hire & $400 at candidate’s 90th day of employment
- Paid time off
- 401(k) - 6% Employer contribution (2025 - 3% safe harbor & profit sharing)
- Employee Assistance Program
- Free parking
- Individual Coverage Health Reimbursement Arrangement (ICHRA)
- Dental insurance
- Dependent Care Flexible Spending Account
- Health Savings Account
- Life & AD&D insurance – $40,000 (employer paid)
- Life insurance for Employees & Dependents
- Limited Flexible Spending Account
- Medical Flexible Spending Account
- Vision insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
