Triad Intake Case Manager

Harris County (TX) • Houston, TX

50d • $50,003 - $53,040

About The Position

Under the supervision of the TRIAD Intake Supervisor, this position provides crisis counseling to at risk youths (ages 10 - 17) and their families; assesses and makes recommendations for the resolution of families in crisis. Receives calls from the police and from parents; receives telephone calls for families experiencing conflict and makes appropriate referral to community service agencies and advocate for services.

Requirements

• Bachelor's Degree in Psychology, Sociology, Social Work, Criminal Justice or closely related field.
• Must have one (1) year of full-time paid experience working with adolescent problems, learning styles, and stages of development in a youth service agency.
• Training and experience using a personal computer with a variety of software such as Microsoft Outlook, Microsoft Word, Microsoft Excel, and Case Management Software.
• Must be able to successfully complete the Crisis Prevention Institute (CPI) and Child and Adolescent Needs and Strengths (CANS) training assessments within six months of employment and maintain yearly certifications thereafter.
• Reliable transportation with a valid driver's license and auto liability insurance.
• Must be bilingual in English and Spanish.
• Must possess knowledge of county, city, and local resources.
• Must be responsible and self-disciplined with the ability to work independently and handle stress and crisis counseling.
• Must possess the skill to deal with diverse populations and complex situations involving community agencies, schools, clients, and staff.
• Effective written and oral communication skills.
• Demonstrated ability to work with adolescents.
• Works effectively with adolescents and families.
• Be detail oriented.
• Maintains strict confidentiality.
• Works independently with little or no supervision.
• Be self-motivated and possess excellent time management skills.
• Prioritize tasks.

Responsibilities

• Receives calls from the police and from parents; receives telephone calls for families experiencing conflict and makes appropriate referral to community service agencies and advocate for services.
• Counsels youth and families in crisis situations.
• Provides early intervention, prevention and assessment services for adolescents ages 10 - 17 years old.
• Enters case documentation in EVOLV database.
• Works as a team member and maintains close communication with supervisors and other staff.
• Maintains current and completes all training requirements.
• Answers TRIAD incoming calls and refer calls to appropriate department.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave
• Sick Leave
• 457 Deferred Compensation Plan
• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule
• METRO RideSponsor Program

What This Job Offers

• Job Type: Full-time
• Industry: Construction of Buildings
• Number of Employees: 501-1,000 employees