Treatment Coordinator

Normandy Dentistry and Lakewood Dentistry•Jacksonville, FL

3d•$9 - $11

About The Position

About the Front Desk Representative Position We are looking for bright individuals who are self-motivated and customer service oriented. This position is a career starting point and has the opportunity to advance all the way up to management level. Our dental organization focuses on delivering a remarkable experience to our patients. We view ourselves as being in the hospitality business and that is what differentiates us from the competition. Our facilities are top notch, state of the art, and beautifully designed. If what you've read so far excites you, please respond to the email provided with an updated resume, and a brief description of yourself and what makes you interested in the position. Your cover letter is so important to us, submissions without it will not be considered.

Requirements

Customer service or hospitality experience.
Strong verbal communication.
Positive attitude.
Detail Oriented!
Ability to respond to customer inquiries via the web, email, and phone.
Ability to resolve customer concerns.
Ability to direct conversations towards a commitment and strive to schedule an appointment every time.
Excellent communication skills.
We are looking for people who are customer service experts who make our patients feel comfortable and welcomed.
Training is provided in-office so all team members have the tools they need to succeed.
Customer Service: 1 year

Nice To Haves

Sales Experience is preferred but not required.
Associate's Degree (or higher)

Responsibilities

Set a high expectation for oneself in appearance, demeanor, and attitude
Embrace a concierge mentality and approach with all patients and guests that enter our practice, greeting them, standing and with a smile.
Proactively call out to our patients who appear to be running late for their appointment, and ensure they are coming, overcoming objections and expressing the need to adhere to the schedule.
Scan in documents upon patient arrival.
Update records with current contact information, as well as discussing items like social media and monthly specials.
Ensure a pristine appearance in both Lobby as well as the parking lot so our patients know they are coming to an elite organization.
Check patients out ensuring all finances are covered, and next appointments are confirmed.
Accomplish targeted performance objectives on a consistent basis