Treatment Coordinator

Gen4 Dental•Walnut Creek, CA

10d•$25 - $28

About The Position

At Olympic Dental, our team is committed to helping patients of all ages achieve healthy, radiant smiles. We focus on compassionate, personalized care, taking the time to understand each patient’s goals, lifestyle, and oral health needs to provide solutions that enhance both health and confidence. We are seeking dedicated dental professionals who value patient-centered care and want to join a collaborative, growth-oriented team. Staff members play a critical role in delivering exceptional dental experiences while supporting a welcoming and professional environment. Joining Olympic Dental means becoming part of a supportive, skilled team where your expertise is valued, your professional growth is encouraged, and your work directly impacts the smiles and well-being of our patients. Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit.

Requirements

Dental office experienced - 2 -4 years required

Nice To Haves

Prior experience working with Dentrix (preferred)

Responsibilities

Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
Act as a liaison or case manager between the practice and the patient.
Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment
Collect payments and copays.
Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
Ensure that patients with outstanding balances are informed of the practice’s financial policy.
Schedule new patients within two to four days of their initial call.
Ensure that all patient records are current and accurate.