Treatment Coordinator

Guardian Dentistry Partners•Charlotte, NC

13d•$24 - $26

About The Position

PRIMARY RESPONSIBILITIES Primarily responsible for the ensuring patients understand and schedule for necessary treatment. Other responsibilities include but are not limited to, coordinating communications between doctors and patients, helping to build and maintain a doctor/hygiene schedule, assist with patient inquiries, including insurance questions, organize and present patient treatment plans with financial obligations and get patient agreement. May also be required to assist with general front office duties.

Requirements

High school diploma
Legible handwriting for communications
Knowledge of Dental Software (Eaglesoft) a plus
Office experience desired
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
Effective verbal skills to communicate with patients and staff
Team player
Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
Conflict resolution experience
Customer service or patient relations experience
Quick response/accurate data entry
Communicate all concerns to Office Manager

Responsibilities

Consultation Management
Conduct patient consultation
Calculate fees for treatment based on various fee schedules
Assist patients with financing options, insurance questions and treatment concerns
Maintain and use tickler file and delayed treatment file
Notify patients when pre-estimates come back and schedule appointments after making proper financial arrangements
Prepare in advance treatment consent forms, including surgical, endodontic, and general consents
Record chart entries from phone or in-person conversations when appropriate
Manage doctor charts for treatment plans, treatment conferences, letters and phone calls
Prepare financial treatment plans and present plan options to patient at end of their appointment
Assist with consultation appointment as directed by doctor—for example, treatment coordinator should be in the room with the doctor and patient for all or part of the consultation appointment
Make all financial arrangements with the patient after doctor has left the consultation room
Patient Management
If indicated, set up appointment for patient with specialist/general dentist.
Coordinate with specialist’s /general dentist’s office; send explanatory letter, x-rays, study models, etc.
Make sure that the office knows exactly where the patient is “in the system” at all times. For example, treatment coordinator should know whether patient has scheduled treatment, scheduled with specialist/general dentist, deferred recommended treatment, etc. and be aware of what the next step is and when it will occur
Schedule patient for treatment at the appropriate time after the specialist/general dentist has completed treatment
Take phone calls from patients or specialists/general dentists who have questions about treatment
Meet with doctor briefly on a daily basis to review schedule, significant information and systems, items that need attention
Insurance
Update insurance information on all patients at all times
Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctor
Assist insurance coordinator with posting correct treatment codes for billing insurance
Verify patients benefit eligibility and dental treatment history as needed
Inventory Management
Monitor and make sure all dental office equipment is working properly
Office Participation
Be an active participant in staff meetings
Perform other tasks as assigned by office manager