Treatment Coordinator
About The Position
Daydreams Procedure Center is West Michigan’s premier resource for pediatric dentistry under general anesthesia. Daydreams is a surgical center designed for dentistry and staffed with an elite team of operating room experienced pediatric dentists, pediatric dental assistants, pediatric nurses, and MD anesthesiologists. Daydreams partners with a network of referral partners throughout Michigan providing safe sedation for children and a relaxed, trauma-free experience. To learn more about our office, check out our website here: https://smiledentalpartners.com/locations/ Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have: Work-Life Balance: (Monday-Friday 7AM-4PM, 1hr lunch break) Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!) Parental Leave: Up to 3 weeks paid 401(k) Match Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues CE & Growth: SPEAR access + continuing education Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans Pet Insurance: Flexible plans + 24/7 telehealth for your pet
Requirements
- Customer service/sales experience
Nice To Haves
- Dental office experienced (preferred)
Responsibilities
- Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
- Act as a liaison or case manager between the practice and the patient.
- Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment
- Collect payments and copays.
- Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
- Ensure that patients with outstanding balances are informed of the practice’s financial policy.
- Schedule new patients within two to four days of their initial call.
- Ensure that all patient records are current and accurate.
Benefits
- Work-Life Balance: (Monday-Friday 7AM-4PM, 1hr lunch break)
- Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
- Parental Leave: Up to 3 weeks paid
- 401(k) Match
- Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
- Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
- CE & Growth: SPEAR access + continuing education
- Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
- Pet Insurance: Flexible plans + 24/7 telehealth for your pet
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
