Treatment Coordinator

Guardian Dentistry Partners • Arlington, VA

1d • $26 - $28 • Onsite

About The Position

At Arlington Dental Excellence, our modern and innovative Arlington dental office offers superb comprehensive oral care for you and your entire family. From simple cleanings and thorough exams to dental implants and full mouth cosmetic restorations, Arlington Dental Excellence prides itself on high quality dentistry with individualized attention. Our dental office provides excellent dental care for Arlington and our surrounding communities including Arlington. We realize beautiful smiles begin with healthy habits and oral health. We believe in establishing a long-lasting relationship in developing a personalized approach to meet your dental needs and goals. We want you to have the best treatment and the smile you deserve. PRIMARY RESPONSIBILITIES Primarily responsible for the ensuring patients understand and schedule for necessary treatment. Other responsibilities include but are not limited to, coordinating communications between doctors and patients, helping to build and maintain a doctor/hygiene schedule, assist with patient inquiries, including insurance questions, organize and present patient treatment plans with financial obligations and get patient agreement. May also be required to assist with general front office duties.

Requirements

• High school diploma
• Legible handwriting for communications
• Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
• Effective verbal skills to communicate with patients and staff
• Team player
• Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
• Conflict resolution experience
• Customer service or patient relations experience
• Quick response/accurate data entry
• Communicate all concerns to Office Manager

Nice To Haves

• Knowledge of Dental Software a plus
• Office experience desired

Responsibilities

• Consultation Management
• Conduct patient consultation
• Calculate fees for treatment based on various fee schedules
• Assist patients with financing options, insurance questions and treatment concerns
• Maintain and use tickler file and delayed treatment file
• Notify patients when pre-estimates come back and schedule appointments after making proper financial arrangements
• Prepare in advance treatment consent forms, including surgical, endodontic, and general consents
• Record chart entries from phone or in-person conversations when appropriate
• Manage doctor charts for treatment plans, treatment conferences, letters and phone calls
• Prepare financial treatment plans and present plan options to patient at end of their appointment
• Assist with consultation appointment as directed by doctor—for example, treatment coordinator should be in the room with the doctor and patient for all or part of the consultation appointment
• Make all financial arrangements with the patient after doctor has left the consultation room
• Patient Management
• If indicated, set up appointment for patient with specialist/general dentist.
• Coordinate with specialist’s /general dentist’s office; send explanatory letter, x-rays, study models, etc.
• Make sure that the office knows exactly where the patient is “in the system” at all times. For example, treatment coordinator should know whether patient has scheduled treatment, scheduled with specialist/general dentist, deferred recommended treatment, etc. and be aware of what the next step is and when it will occur
• Schedule patient for treatment at the appropriate time after the specialist/general dentist has completed treatment
• Take phone calls from patients or specialists/general dentists who have questions about treatment
• Meet with doctor briefly on a daily basis to review schedule, significant information and systems, items that need attention
• Insurance
• Update insurance information on all patients at all times
• Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctor
• Assist insurance coordinator with posting correct treatment codes for billing insurance
• Verify patients benefit eligibility and dental treatment history as needed
• Inventory Management
• Monitor and make sure all dental office equipment is working properly
• Office Participation
• Be an active participant in staff meetings
• Perform other tasks as assigned by office manager

Benefits

• Paid Vacation & Paid Holidays
• 401k Program: with matching contributions
• Competitive health, dental, and vision plan
• Life Insurance and Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED