Treatment Coordinator
About The Position
At New Horizons Dental Care in Salina, KS, our team is the heart of the exceptional care we provide. Serving patients locally and from across the country, our skilled dentists and staff deliver compassionate, high-quality dental care in a welcoming, patient-focused environment. Our services range from general dentistry to advanced implant procedures and orthodontics, all supported by the latest technologies and non-invasive techniques. Our team works together to ensure every patient experiences comfort, relaxation, and clinical excellence. With a culture centered on collaboration, continuous learning, and professional growth, staff members have the opportunity to develop their skills while making a meaningful impact on patients’ smiles and confidence. Joining New Horizons Dental Care means becoming part of a supportive, professional team where your contributions are valued, and your expertise can grow in an environment that prioritizes both staff and patient satisfaction. Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have: Work-Life Balance: (Monday, Tuesday, Wednesday, Friday 6:30 am-3:30 pm)
Requirements
- Customer service/sales experience
- Dental office experienced (preferred)
Responsibilities
- Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
- Act as a liaison or case manager between the practice and the patient.
- Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment
- Collect payments and copays.
- Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
- Ensure that patients with outstanding balances are informed of the practice’s financial policy.
- Schedule new patients within two to four days of their initial call.
- Ensure that all patient records are current and accurate.
Benefits
- Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
- Parental Leave: Up to 3 weeks paid
- 401(k) Match
- Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
- Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
- CE & Growth: SPEAR access + continuing education
- Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
- Pet Insurance: Flexible plans + 24/7 telehealth for your pet
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
