Treatment Coordinator

Dental Office•Austin, TX

14h

About The Position

Austin Orthodontic Arts is seeking a reliable and friendly Treatment Coordinator to join our dedicated team of dental professionals. Our practice is recognized for offering the community a comprehensive range of services utilizing state-of-the-art technology and a modern approach. The ideal candidate for this role possesses a keen eye for detail and thrives in a fast-paced environment. If this sounds like you, submit your application today!

Requirements

2+ years in orthodontics (TC experience is a plus)
Strong understanding of orthodontic treatment types
Confidence in discussing treatment fees
Excellent verbal skills
Organized and detail-oriented
Experience with orthodontic software (experience with iTero, Ortho2 Edge, and Solventum is a plus)

Nice To Haves

TC experience is a plus
experience with iTero, Ortho2 Edge, and Solventum is a plus

Responsibilities

Model outstanding patient service, written, verbal, and other communication skills
Team focused with willingness to answer phones, schedule appointments, make payments, and provide excellent customer service for all patients.
Take new patient phone calls
Follow up on new patients and referrals that have not been scheduled
Conduct new patient consultations alongside the doctor
Build rapport and establish trust with patients and parents
Explain diagnosis and treatment options clearly and confidently
Answer clinical and financial questions accurately
Address objections with empathy and professionalism
Present fees, payment plans, insurance estimates, and financing options
Ensure financial agreements are signed and properly documented
Track and follow up on pending treatment based on the practice’s preferences
Schedule all pending recall appointments
Follow up on Recall appointments that have not been scheduled
Conduct Recall Ready appointments alongside the doctor with all notes mentioned in the New Patient Experience Section
Participate in growth strategy meetings
Identify barriers to acceptance and suggest improvements
Monitor and report: Case acceptance rate, Go-Ahead Rate, Average Down Payment, Obs Return Rate, Pending treatment follow-up success
Coordinate with other practices for new patients who need care outside of our office
Participate in a marketing committee and take an active role in referral doctor marketing
Back up Scheduling Coordinators if needed.
Shared insurance verification duties