Treatment Coordinator - Orthopedic Surgery (PM&R)

Washington University in St. Louis • St. Louis, MO

22h • Onsite

About The Position

WashU is launching an exciting new Fluoroscopy Suite in Sunset Hills and is seeking a highly organized, proactive, and patient-centered Fluoroscopy Treatment Coordinator to play a pivotal role in its success. This is a unique opportunity to be part of a new clinical operation from the ground up, helping shape workflows, elevate patient experience, and support a dynamic procedural team. In this role, the Treatment Coordinator serves as the central hub for coordinating interventional musculoskeletal procedures within a fast-paced, high-demand environment. You will be responsible for managing complex scheduling logistics while ensuring each patient’s journey—from referral to post-procedure follow-up—is seamless, efficient, and compassionate. Working collaboratively with PM&R physicians, nursing staff, radiology technologists, and administrative teams, you will coordinate procedure scheduling, verify orders and insurance authorizations, prepare and review patient documentation, and facilitate clear communication across all stakeholders. Your attention to detail and ability to anticipate needs will directly contribute to optimized patient flow, reduced delays, and an exceptional care experience. This role is ideal for someone who thrives in a highly collaborative healthcare setting, enjoys problem-solving, and is passionate about delivering high-quality, patient-centered care. As a key member of the Sunset Hills team, you will help establish best practices, support operational excellence, and ensure the successful day-to-day function of a growing specialty service line.

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Basic Life Support - American Heart Association certification
• Basic Life Support - American Red Cross certification
• 1 year of experience in Healthcare

Nice To Haves

• Bachelor's degree
• Master's degree
• Communication
• Computer Literacy
• Electronic Medical Records (EMR)
• Epic Applications
• Interpersonal Communication
• Microsoft Office
• Multitasking
• Oral Communications
• Psychometrics
• Workplace Organization
• Written Communication

Responsibilities

• Serves as the primary point of contact for scheduling all fluoroscopy-guided interventional musculoskeletal procedures, ensuring accuracy, timeliness, and alignment with provider availability and procedural requirements.
• Coordinates complex scheduling logistics across multiple providers, procedure types, and resources, optimizing daily workflow and maximizing suite utilization.
• Reviews and verifies physician orders for completeness and accuracy; ensures appropriate procedure selection, clinical indications, and required documentation are in place prior to scheduling.
• Obtains and validates insurance authorizations and referrals, working proactively with payors, patients, and referring offices to prevent delays or denials.
• Communicates clearly and compassionately with patients to schedule procedures, provide preparation instructions, and answer questions regarding the procedure process, expectations, and logistics.
• Prepares and maintains accurate patient records within the electronic medical record (EMR), ensuring all required documentation, consents, and clinical information are completed prior to the procedure date.
• Collaborates closely with PM&R physicians, nursing staff, and radiology technologists to coordinate procedure day readiness, including special equipment needs, time requirements, and patient-specific considerations.
• Monitors daily schedules and proactively adjusts for cancellations, urgent add-ons, and workflow changes to maintain efficiency and minimize downtime.
• Facilitates pre-procedure and post-procedure communication, including appointment confirmations, follow-up scheduling, and coordination of additional care needs as directed by providers.
• Identifies and resolves scheduling conflicts, authorization issues, and patient concerns with a solutions-oriented approach, escalating complex issues as appropriate.
• Supports the development and implementation of standardized scheduling workflows and best practices for the new Sunset Hills Fluoroscopy Suite.
• Tracks and reports scheduling metrics, including utilization, cancellations, and no-show rates, to support continuous operational improvement.
• Ensures compliance with institutional policies, regulatory requirements, and patient privacy standards (HIPAA) in all scheduling and communication activities.
• Contributes to a positive, team-oriented environment focused on delivering exceptional patient-centered care and a high-quality clinical experience.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees