Treasury Transmission Consultant (Client Connectivity)

U.S. Bank • Minneapolis, MN

1d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Client Connectivity Solutions Consultant is responsible for optimizing our client’s experience as they are connecting their applications to U.S. Bank. Clients may choose to interact with their data via Application Programming Interface (API) or file-based transmission and our Client Connectivity center of excellence is here to facilitate along the way. Our Client Connectivity Solutions Consultants will assist clients in selecting their preferred connectivity method to achieve the desired results and serve as a guide along the way to ensure market readiness. Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs. Collaborates across business and technical teams to contribute to the success of our API operations services. Defines the workflows undertaken during execution, creates the training materials, and drives system enhancements to improve operating efficiency. Assists in setting up customer access to our API products, notifying of events that may affect their API services, and providing technical assistance in our customer-facing environments. Tracks and monitors the customer requests through completion, while providing excellent service and support. From managing technical inquiries to orchestrating in-depth testing, we’re looking for someone with a background in collaboration across business and technical teams to contribute to the success of our clients’ onboarding. Onboards new customer implementations of Treasury Management Core Products and other financial products to provide a smooth, seamless onboarding client connectivity experience with Treasury Management products. Builds up positive customer relationship by ensuring an optimal level of service delivery and product functionality exceeding customers’ expectation.

Requirements

• Bachelor's degree, or equivalent work experience
• Three to five years of experience in project management activities

Nice To Haves

• Hands on Client Onboarding Experience with Treasury Core Products such as ACH/BAI/Positive Pay, etc
• Client Facing/Coordination is a must
• Knowledge on SFTP and MFS Configurations
• Knowledge of File formats for different Treasury Core Products and SSH/PGP keys

Responsibilities

• Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs.
• Collaborates across business and technical teams to contribute to the success of our API operations services.
• Defines the workflows undertaken during execution, creates the training materials, and drives system enhancements to improve operating efficiency.
• Assists in setting up customer access to our API products, notifying of events that may affect their API services, and providing technical assistance in our customer-facing environments.
• Tracks and monitors the customer requests through completion, while providing excellent service and support.
• Onboards new customer implementations of Treasury Management Core Products and other financial products to provide a smooth, seamless onboarding client connectivity experience with Treasury Management products.
• Builds up positive customer relationship by ensuring an optimal level of service delivery and product functionality exceeding customers’ expectation.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level