Treasury Support Specialist - Houston County

Morris Bank•Warner Robins, GA

12d

About The Position

Treasury Support provides an essential function in the maintenance of current clients. The Treasury Support Specialist (TSS) provides ongoing servicing needs for clients who have been onboarded into Treasury products or services, including mBiz. The TSS is responsible for ownership and resolution of client issues with a concierge-like focus. The TSS will work primarily with the most complex clients within Morris Bank, ensuring that communicated needs are met and perceived needs are identified and referred to front-line team members as referrals. The TSS will also serve as a first-line researcher to make recommendations for improvements to systems and services.

Requirements

Bachelor's degree; 5 years banking experience; or 2 years banking experience with a two-year degree or completion of a specialized course of study at a business or trade school
3 years experience in front-line technical client service
Knowledge of all deposit applications on the OSI system preferred
Knowledge of software applications: Windows, Microsoft Word and Excel
Technical problem solving for internet use and technology preferred
Presents a professional image in dealing with customers, interdepartmental and external representatives
Strong attention to detail, good judgement and decision-making skills
Excellent oral and written communication skills and knowledge of alternative communication methods used by technical support teams
Ability to exercise personal and professional responsibility and work under minimum supervision
General knowledge of Bank operations preferred
General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred
Travel may be required
Must be capable of operating all types of office equipment including computer, copy machine, fax and telephone

Responsibilities

Maintain a deep knowledge of all Treasury products and services along with accompanying laws, rules, and regulations.
Build a working knowledge of commonly used client accounting systems, account management platforms, and specialty software used in integration of Treasury products and services.
Maintain a working knowledge of consumer online banking systems and services in order to both round out knowledge of total client relationships, as well as provide backup and support for the Customer Contact Center.
White-glove customer service, with rapid response times for client requests.
Work Positive Pay exceptions on BeB.
Coordinate with Dep Ops for any return items.
Review Remote Deposit Open/Pending batches daily to see if customer needs assistance.
Verify all customer ACH Origination file totals and processed status. This includes monitoring transmittal forms, duplicate and/or suspended files.
Research any ACH Origination file issues with customer and/or FIS to correct before end of day. May be required to stay late to verify all files are processed normally before leaving.
Resolution of client issues related to mBiz or Treasury products and services.
Email ACH report to required client recipients at the end of each day.
Scan and file all daily ACH Origination transmittals and reports.
Review and set up new mBiz Enrollments submitted through Service Requests and send mBiz welcome email to customers.
Process Treasury Management limit increases submitted through BoardVantage.
Scan and maintain all Treasury customer documents.
Assist with regulatory audits on all Treasury products.
Perform duties as defined in the Bank Secrecy Act / Anti-Money Laundering Program.
Performs other duties as assigned by management.