Treasury Support Specialist II

First Interstate • Bend, OR

2d • $24 - $35

About The Position

The Treasury Support Specialist II delivers Treasury support for First Interstate Bank's customers and branch network. This position is a member of a team that performs technical and operational support, account set-up, ongoing maintenance, customer consultation, and customer training.

Requirements

• Ability to deliver exemplary level of customer service in a professional environment.
• Ability to assess customer needs.
• Possess strong computer and technical skills to include Microsoft Office.
• Possess exceptional customer service and communication skills.
• Ability to interact as a member of a team and to multitask in a fast-paced environment.
• Flexible self-starter who possesses strong problem-solving abilities.
• Possesses strong financial acumen and sound judgement.
• Ability to read, analyze, and interpret general business periodicals, contracts, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Possess excellent written and verbal communication, interpersonal, presentation, and training skills.
• Possess extensive understanding of business and financial fundamentals, intermediate accounting skills with mathematical aptitude, and computer spreadsheet skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to assess customer needs and provide solutions to meet those needs.
• Possess proven team-oriented skills that demonstrate a commitment to the success of the First Interstate Bank strategic initiatives.
• High School Diploma or General Education Degree (GED) required
• 1-3 years related experience, training, and/or equivalent combination of education and experience required

Nice To Haves

• Sales and business development experience to include knowledge of First Interstate Bank’s network and delivery systems preferred

Responsibilities

• Provides in-depth technical and operational support for customers and branch personnel of the Bank’s Treasury department.
• Follows through in all aspects of the customer relationship from set-up to completion, maintenance, and ongoing customer support.
• Processes and onboards incoming customer agreements, applications, maintenance forms, etc. daily.
• Assists business clients in managing their existing Treasury relationship.
• Responds timely to calls and correspondence from clients regarding Treasury products.
• Handles internal and external customer service calls and messages received through various channels.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, training, and practices in support of the Bank’s compliance with all regulatory requirements, particularly those related to job-specific duties.
• Researches non-routine and complex system or customer problems and communicates findings and resolutions to customers and/or Treasury Solutions Business Manager.
• Supports the development and implementation of new products, processes, and procedures.
• Serves as subject-matter expert (SME) with special projects, upgrades, and conversions.
• Works closely and cooperatively with branch personnel and business banking officers regarding questions related to Treasury products.

Benefits

• Accrue and use your paid time off (PTO) immediately – no waiting period – plus paid federal holidays in addition to PTO.
• Child Care Assistance Program for eligible dependent(s).
• We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
• medical, dental, vision, short- term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED