Treasury Management Support Specialist
About The Position
As a Treasury Management Support Specialist, you will work with internal and external customers to provide support during implementation as well as ongoing customer service and technical support for our business customers utilizing treasury management, business products and services. Day in the Life – Every day, you will serve as a key liaison between business customers, Treasury Management Sales, and internal partners, ensuring clear, timely communication on requests, implementations, and ongoing activities. You will educate and support customers on Treasury Management products and services while preparing, tracking, and administering contracts and maintaining accurate documentation. You will manage multiple priorities, respond to inbound inquiries, and support business online banking and cash management solutions including ACH, wires, lockbox, and Positive Pay. You will deliver a positive customer experience by professionally handling sensitive issues and escalations, partnering with internal teams to support resolution and continuous improvement.
Requirements
- Banking operations with a minimum of three years of experience, managing sensitive information, identifying anomalies, and meeting strict processing timelines.
- Clear written and verbal communication
- Strong attention to detail
- Time management
- Troubleshooting complex situations
- Leveraging technology to support efficient workflows.
- A discretionary, customer-focused approach with strong interpersonal skills, an advisory and teaching mindset, and a commitment to continuous improvement and change.
Nice To Haves
- Knowledge of ACH Processing
- Bilingual/Multilingual
Responsibilities
- Serve as a key liaison between business customers, Treasury Management Sales, and internal partners
- Educate and support customers on Treasury Management products and services
- Prepare, track, and administer contracts and maintaining accurate documentation
- Manage multiple priorities, respond to inbound inquiries
- Support business online banking and cash management solutions including ACH, wires, lockbox, and Positive Pay
- Deliver a positive customer experience by professionally handling sensitive issues and escalations, partnering with internal teams to support resolution and continuous improvement.
Benefits
- Flexible working location: Jasper, IN, Owensboro, KY, Evansville, IN or Whitehall, OH
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 17 days paid time off, 11 paid holidays and bereavement leave
- Education Assistance Program
- Paid parental bonding leave
- Wellness benefits
- Life event coverage
- Service awards
- Financial benefits including 401(k) match, stock purchase plan and more
- Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
- Logo wear discounts
- Free checking account, checks and discounted bank services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
