Treasury Services and Digital Banking Implementation Specialist

BancFirst Corporation•Oklahoma City, OK

9h•Onsite

About The Position

The Treasury Services and Digital Banking Implementation Specialist is a key position of support and communication for the Bank’s Treasury Management Officers and their support staff to establish new or handle modifications for all treasury services and digital banking platforms for our customer base.

Requirements

Minimum of 2 years banking experience, with preferred experience in Commercial Client Services or Treasury Management
Excellent customer service skills
Critical thinking skills
Must work well under stress and deadlines
Ability to multi-task, organize and prioritize
Ability to acquire an understanding of Treasury products and services
Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications

Nice To Haves

Bilingual (Spanish) a plus

Responsibilities

Responsible for the timely & accurate implementation and maintenance of customer service forms, creating and delivering to local markets and processing completed, signed forms when returned back to the department
Crosstrain and become a backup on platform set ups and customer WebEx trainings
Responsible for a full understanding and knowledge of our treasury products and services
Assist with account analysis billing, creation and maintenance of various reports, etc. when needed
Displays strong communications skills, knowledge, proficiency and professionalism in explaining and administering products/services
Assists Treasury Management Officers with researching and resolving operational issues and discrepancies related to forms completion.
Appropriately initiates actions necessary to meet customer needs without explicit management direction or guidance. Uses good judgment in determining when management involvement is required
Provides feedback to Treasury Services and Digital Banking Management regarding the success/deficiencies of existing products, protocols, guidelines and processes and is a key contributor in implementing new product development, solutions to updating guidelines and processes, etc.
Regular and consistent attendance and punctuality is an essential function of this position.
Perform other job duties and projects as assigned