Treasury Program Specialist I - Compliance and Research Specialist

Arlington County VA•Arlington, VA

13h•Onsite

About The Position

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered. The Arlington County Treasurer’s Office is seeking a Treasury Program Specialist I - Compliance and Research Specialist, to assist with the collection of delinquent accounts and participate on the call center team within the Compliance Division of the Arlington County Treasurer’s Office. The employee will perform a variety of front-line customer service, compliance, administrative and/or technical support duties to assist in the collection and processing of delinquent taxes and fees. The Treasurer's Office serves an ethnically and culturally diverse population that includes a large number of Spanish-speaking clients for whom English is a second language. Responsibilities Major Job Duties: Contacting debtors regarding delinquent accounts; Responding to inquiries received in person, by email, and by phone in a call center environment; Explaining tax policies and regulations; Conducting skip traces to determine debtors' whereabouts; Referring customers to other County and/or State agencies as needed; Submitting delinquent accounts for lien and seizure when appropriate; Providing customer service to internal and external stakeholders; Providing coverage for the Compliance window and performing related administrative functions as scheduled, including supporting alternate assignments during high-demand periods; Performing additional duties as assigned to support the Compliance Division’s ability to meet annual performance goals; and Assisting with the training of new team members by sharing knowledge and best practices to promote a consistent, high-performing work environment. The ideal candidate will possess effective verbal and written communication skills, flexibility, coachability, self-motivation, critical-thinking skills, and the ability to remain professional and calm in a high-volume, fast-paced customer service environment. This position requires the ability to identify and prioritize the tasks necessary to meet long- and short-term objectives, as well as effective time management and multitasking skills to achieve these objectives. The candidate must be adept with technology and with using multiple complex systems at the same time, while eliciting, understanding, and advocating for customer needs.

Requirements

High School Diploma/GED, or equivalent
Considerable experience in performing responsible administrative support activities, preferably in customer service roles and/or working directly with the public
Additional education may be substituted for experience

Nice To Haves

Bilingual proficiency (English and Spanish)
Experience using a wide range of software programs, specifically Microsoft Office Suite or similar software
Experience working directly with the public explaining policies, procedures and/or tax regulations to customers

Responsibilities

Contacting debtors regarding delinquent accounts
Responding to inquiries received in person, by email, and by phone in a call center environment
Explaining tax policies and regulations
Conducting skip traces to determine debtors' whereabouts
Referring customers to other County and/or State agencies as needed
Submitting delinquent accounts for lien and seizure when appropriate
Providing customer service to internal and external stakeholders
Providing coverage for the Compliance window and performing related administrative functions as scheduled, including supporting alternate assignments during high-demand periods
Performing additional duties as assigned to support the Compliance Division’s ability to meet annual performance goals
Assisting with the training of new team members by sharing knowledge and best practices to promote a consistent, high-performing work environment