Treasury Operations Analyst

Stock Yards Bank & Trust•Louisville, KY

64d

About The Position

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets. Job Title: Treasury Operations Analyst FLSA Status: Non-Exempt Department: Deposit Operations Hours of Operation: Monday – Friday, 8:00am – 5:00pm (9:00am – 6:00pm for 1 week within a 6-week rotation) General Job Summary: Perform product and service support to Treasury Management Officers, Relationship Officers and external Treasury Management customers. Organizational Duties and Responsibilities: Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures. Supports all functions that maintain compliance with regulatory agencies. Essential Duties and Responsibilities: Provide WOW service to both internal and external customers with a sense of urgency and sensitivity to customer issues Maintain relationships with client base and other internal departments to improve business performance Respond promptly to all customer requests via phone, face-to-face or via online channels Take ownership of customer issues and follow-up on outstanding requests and escalate issues when necessary Install, train and provide technical and mechanical support for all Treasury products and services for new and existing customers Order equipment and monitor invoicing of equipment Maintain all aspects of the customer data base, to include exposure limits and renewal dates Prepare department documents for imaging. Acquire, retain and translate product knowledge, to include software and equipment enhancements to both internal and external customers Follow established policies and procedures in the set-up and maintenance of all Treasury Management products and services within the department Support the processes to ensure all Treasury Management Support audits meet or exceed requirements Participate in the testing and implementation of new products, services, software and hardware Maintain working knowledge of all Treasury Management systems. Assist with training to other team members and customers as needed Assist in the training to account officers as needed on new systems, upgrades to existing systems and internal processes Perform duties to monitor and assist with risk limit documentation requirements Assist with product installation/implementations using phone, PC and on-site visits as needed. Assist with the writing and annual review of job procedure manual Occasional customer site visits Any additional duties assigned by supervisor as the need arises Working Conditions: Primarily involves working internally; however may require on-site visits for customer support, training and software/hardware installations

Requirements

Education: BS/BA in business/finance or equivalent banking experience with High School/GED education
Experience: 3 years banking experience with knowledge of treasury management products and services preferred
Able to work collaboratively with those inside and outside the organization
Strong written and verbal communication skills via phone, face to face and online channels.
Good analysis and research skills
Professional appearance and demeanor
Adapts well to change
Team oriented
Customer oriented
Strong time management skills
Demonstrated initiative
Proficient in Microsoft Office programs, particularly Word and Excel

Nice To Haves

Specialized: CCM/CTP/AAP Certification Preferred

Responsibilities

Perform product and service support to Treasury Management Officers, Relationship Officers and external Treasury Management customers.
Provide WOW service to both internal and external customers with a sense of urgency and sensitivity to customer issues
Maintain relationships with client base and other internal departments to improve business performance
Respond promptly to all customer requests via phone, face-to-face or via online channels
Take ownership of customer issues and follow-up on outstanding requests and escalate issues when necessary
Install, train and provide technical and mechanical support for all Treasury products and services for new and existing customers
Order equipment and monitor invoicing of equipment
Maintain all aspects of the customer data base, to include exposure limits and renewal dates
Prepare department documents for imaging.
Acquire, retain and translate product knowledge, to include software and equipment enhancements to both internal and external customers
Follow established policies and procedures in the set-up and maintenance of all Treasury Management products and services within the department
Support the processes to ensure all Treasury Management Support audits meet or exceed requirements
Participate in the testing and implementation of new products, services, software and hardware
Maintain working knowledge of all Treasury Management systems.
Assist with training to other team members and customers as needed
Assist in the training to account officers as needed on new systems, upgrades to existing systems and internal processes
Perform duties to monitor and assist with risk limit documentation requirements
Assist with product installation/implementations using phone, PC and on-site visits as needed.
Assist with the writing and annual review of job procedure manual
Occasional customer site visits
Any additional duties assigned by supervisor as the need arises