Treasury Management Support Coordinator

F.N.B. Corporation•Pittsburgh, PA

6d•Onsite

About The Position

This position is primarily responsible for the setup and implementation of Treasury Management services. The incumbent trains clients on services, answers questions and resolves problems. Escalates issues to Level 2 Support when identified. Monitors the tracking database making sure all work queues are within established SLA's. Works closely with management on a daily basis and identify any processes that are not performing as expected. The incumbent serves as a key resource for the Treasury Management Operations staff in terms of setup and client issues.

Requirements

Associates
3 years of job related experience
Detail-oriented
Excellent communication skills, both written and verbal
Excellent customer service skills
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level

Nice To Haves

Experience in treasury management and some banking experience or equivalent preferred

Responsibilities

Prepares and processes transactions while meeting deadlines.
Clients receive feedback and communication when "outages" or "processes" are down.
Support representatives in chat or email helping to provide direction for escalations.
Trains new and current Treasury Management Operations staff on relevant technology and systems.
Query support for clients and sales team.
Trains clients on new services and/or existing products.
Monitors training schedules.
Identifies additional training needs internally and externally.
Works with Management and provides direction on tools to help staff.
Reviews and inputs daily client processing items.
Monitors incoming call volumes and allocates resources when necessary.
Serves as primary contact when the manager is not available to address customer outreach of varying natures.
Works with the Management and Systems Analysts on new client set up obligations.
Assists with Treasury Management Department policies and procedures and conducts updates when necessary.
Assists the Manager of Treasury Management Operations and the Treasury Management Systems Analyst in department disaster recovery procedures and testing.
Works with the Manager of Treasury Management Operations and the Treasury Management Systems Analyst on testing system upgrades and training staff on changes to processes prior to upgrades being installed to production environment.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.