Treasury Management Client Support Officer
About The Position
The Treasury Management Client Support Officer provides high‑quality support to clients using the bank’s treasury products and digital banking platforms. This role manages a broad range of client needs from routine inquiries and standard troubleshooting to assisting with more complex issues involving ACH, wires, remote deposit capture, and online banking systems. The ideal candidate brings strong customer service skills along with solid experience in treasury or digital banking operations, allowing them to independently resolve issues, support escalations, and contribute to a seamless client experience. In partnership with Relationship Managers, Client Service Managers, New Accounts, and senior team members, the Officer also assists with onboarding new services, supports system implementations, and ensures accuracy in client documentation and internal processes. The position is knowledgeable, resourceful, and has a deep understanding of treasury management, payment systems, and commercial banking operations contributing to process improvement and service excellence.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
