Treasury Management Strategist

Capitol Federal® Savings Bank•Topeka, KS

5d•Onsite

About The Position

Role This critical position will be an important resource for the Treasury Management team and will manage various other duties related to Commercial and Treasury Management clients. This is a managerial role with the Treasury Management support staff reporting to the Treasury Management Strategist. Essential Duties & Responsibilities This critical position will be an important resource for the Treasury Management team and will manage various other duties related to Commercial and Treasury Management clients. Support all Treasury Management clients in a professional manner. Deliver a World Class client experience with every internal and external client interaction. Conduct in-person and/or Zoom client training for commercial administrator users and/or other associates as requested during our client onboarding process. Act as liaison for all bank lines of business. Partner with bank officers for successful completion of documentation and seamless client onboarding. Ensure all client needs are met during onboarding and client understands your support role on an ongoing basis. Critical support for all job functions in the Treasury Management department including but not limited to ACH Origination support, Online Banking, Wire Transfer support and Positive Pay processing and support. Research/Resolve ACH and Wire processing issues for clients. Ability to perform process evaluation and make recommendations to improve efficiencies for both internal and external processes. Ability to manage difficult and/or stressful client situations / interactions. Excellent time management skills reflecting the ability to manage multiple projects and daily tasks. The ability to prioritize as needed. Understanding of ACH processing rules for ODFI’s and RDFI’s including return timeframes, notification of change, error resolution and reclamations. Understanding of Regulatory requirements related to ACH and Wire Transfers (including OFAC).Treasury Management Operational Support. Daily use of CRM, Smartsheet and other tracking related tools to provide transparency and up-to-date pipeline and sales information. Understand and evaluate the credit risks and operational risks associated with treasury management products for clients and the bank. Complete and participle in annual client reviews. Deliver a Consistently Superior Client Experience Demonstrate excellent customer service skills. Behave in a manner to create a welcoming, engaging, professional environment for clients and your team to experience. Respond to routine client inquiries and requests in a timely manner and always with same day follow-through. Manage email use in a professional manner. Email is not to be used as a communication tool but preferably a “summary” or “follow-up” tool. In Treasury Management we prefer to use the phone over email. Complete special projects as needed. Perform other duties as assigned or required. Demonstrate Compliance with Applicable Laws and Regulations Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures. Actively work with clients to understand each client’s normal account activity, as appropriate for this position. Remain current on all laws and bank regulations. Complete all required compliance training on an annual and/or as needed basis. Adhere to bank policies, processes and procedures. The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements. Knowledge & Skills Experience Two to five years of experience in Treasury Management. Understanding of and experience with NACHA Rules and Requirements. Customer service experience. Excellent interpersonal, verbal, and written communication skills. Computer proficiency in Windows-based system. Ability to maintain a high degree of confidentiality. Impeccable attention to detail and organizational skills. Capable of working with a team. Aptitude for math. Ability to travel to other bank locations for training. Ability to travel to client locations for in-person training. Education High School diploma or equivalent AAP Preferred Skills A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Excellent time management skills reflecting the ability to manage multiple projects and daily tasks. The ability to prioritize as needed. Behave in a manner to create a welcoming, engaging, professional environment for clients and the team to experience. Physical Requirement Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. This position primarily works in an office setting. To fulfill the job responsibilities, the employee must be onsite at their designated bank location. Exceptions can be approved. Most of the job duties require the employee to be working with computers and electronic media on a regular basis. Mental and/or Emotional Requirements Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. CapFed® is an equal opportunity employer. About Us - At Capitol Federal® we know a great company starts with great people. Together, we can shape the future of banking in the Midwest. Since 1893, Capitol Federal has remained steadfast in our philosophy of Safety in Savings, Sounds Lending Policies, Quality Customer Service and Commitment to Community. By building strong relationships with customers and relying on our core philosophies, we've developed a positive work environment that focuses on superior service to our customers and delivering opportunities for our employees to grow and succeed.

Requirements

Two to five years of experience in Treasury Management.
Understanding of and experience with NACHA Rules and Requirements.
Customer service experience.
Excellent interpersonal, verbal, and written communication skills.
Computer proficiency in Windows-based system.
Ability to maintain a high degree of confidentiality.
Impeccable attention to detail and organizational skills.
Capable of working with a team.
Aptitude for math.
Ability to travel to other bank locations for training.
Ability to travel to client locations for in-person training.

Nice To Haves

AAP Preferred Skills A significant level of trust and diplomacy is required to be an effective subject matter expert in the position.
In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.
Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
Excellent time management skills reflecting the ability to manage multiple projects and daily tasks.
The ability to prioritize as needed.
Behave in a manner to create a welcoming, engaging, professional environment for clients and the team to experience.

Responsibilities

Support all Treasury Management clients in a professional manner.
Deliver a World Class client experience with every internal and external client interaction.
Conduct in-person and/or Zoom client training for commercial administrator users and/or other associates as requested during our client onboarding process.
Act as liaison for all bank lines of business.
Partner with bank officers for successful completion of documentation and seamless client onboarding.
Ensure all client needs are met during onboarding and client understands your support role on an ongoing basis.
Critical support for all job functions in the Treasury Management department including but not limited to ACH Origination support, Online Banking, Wire Transfer support and Positive Pay processing and support.
Research/Resolve ACH and Wire processing issues for clients.
Ability to perform process evaluation and make recommendations to improve efficiencies for both internal and external processes.
Ability to manage difficult and/or stressful client situations / interactions.
Excellent time management skills reflecting the ability to manage multiple projects and daily tasks.
The ability to prioritize as needed.
Understanding of ACH processing rules for ODFI’s and RDFI’s including return timeframes, notification of change, error resolution and reclamations.
Understanding of Regulatory requirements related to ACH and Wire Transfers (including OFAC).Treasury Management Operational Support.
Daily use of CRM, Smartsheet and other tracking related tools to provide transparency and up-to-date pipeline and sales information.
Understand and evaluate the credit risks and operational risks associated with treasury management products for clients and the bank.
Complete and participle in annual client reviews.
Deliver a Consistently Superior Client Experience Demonstrate excellent customer service skills.
Behave in a manner to create a welcoming, engaging, professional environment for clients and your team to experience.
Respond to routine client inquiries and requests in a timely manner and always with same day follow-through.
Manage email use in a professional manner. Email is not to be used as a communication tool but preferably a “summary” or “follow-up” tool. In Treasury Management we prefer to use the phone over email.
Complete special projects as needed.
Perform other duties as assigned or required.
Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
Actively work with clients to understand each client’s normal account activity, as appropriate for this position.
Remain current on all laws and bank regulations.
Complete all required compliance training on an annual and/or as needed basis.
Adhere to bank policies, processes and procedures.