Treasury Management Specialist -Oxford

Guaranty Bank & Trust•Oxford, MS

About The Position

The Cash Management Specialist will need good analytical and communication skills to perform diverse functions related to system processing. Serve as an informational resource on all internal procedures related to Online Banking, Bill Pay, Remote Deposit, ACH services, Online Wire Transfers, Positive Pay, and Mobile Deposit. Must demonstrate independent judgment required for planning, prioritizing, and organizing a diverse workload. Fully understand the risk associated with Cash Management products and services to the bank as well as the customer. Responsible for providing services and strategy to business customers to optimize their flow of funds, prevention of fraud, and expedite reconciliation. This role is crucial in providing exceptional service and support to Cash Management customers. This role will work with several business units across the bank to ensure that customer success is achieved.

Requirements

High School Diploma or equivalent.
2 to 3 years of experience in banking or a related area.
Excellent customer service skills with a focus on customer satisfaction.
Strong problem-solving and troubleshooting abilities.
Effective, professional communication skills, both verbal and written.
Ability to manage multiple tasks and prioritize effectively.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Basic understanding of Cash Management services and banking operations.

Nice To Haves

Associates or Bachelors degree in Business, Finance or related field preferred, experience will be considered.
3 to 5 years of experience in banking or a related area.

Responsibilities

Assist Cash Management customers with their existing services and support needs.
Troubleshoot and resolve Cash Management issues promptly and effectively.
Create service agreements and securely provide them to customer for execution.
Implement Cash Management services, providing training and regular reviews.
Communicate with customers and internal associates regarding Cash Management services.
Manage the Cash Management group inbox, ensuring all internal and external requests are addressed.
Collaborate with team members to enhance service delivery and customer satisfaction.
Maintain accurate and up-to-date records of customer referrals and implementations.
Contribute to the development and improvement of support processes and procedures.
Identify and Refer opportunities to Cash Management Sales Officers.
Review and process paperwork for new Cash Management customers and send to approval committee.
Daily routines of answering corporate customers inquiries via email and telephone in a professional manner.
Participate in special projects that affect the Cash Management department and corporate customers.
Organize and maintain databases of all Cash Management customers.
Work with business customers and third-party vendors (remote deposit) to trouble-shoot and resolve technical issues.
Have a high level of knowledge and understanding of the bank’s Cash Management products and services.
Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Cash Management Specialist roles and responsibilities relating to each act.
Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully
Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation
Ensure continuing development of professional relationships with management and colleagues.
Follow all bank policies and procedures
Answer and assist incoming callers with questions and requests, subsequently route callers, as appropriate.
Receive incoming bank visitors and assist in directing them appropriately.
Work overtime, as needed.
Provide assistance to other departments as needed.
Perform other duties that may be assigned and requested.