Treasury Management Specialist

Ent Credit Union•Windsor, WI

2d•$33 - $37

About The Position

The Treasury Management Specialist is responsible for assisting the Treasury Management sales team with the onboarding of accounts and services, providing business members with TM product and service-related assistance and for performing the daily operational tasks which support the deposit, payment, and digital needs of business and TM members.

Requirements

High School Diploma/G.E.D.
2+ years treasury management sales support experience or deposit operations experience.
Required knowledge and/or experience includes but is not limited to: treasury management product knowledge and operations; item processing; ACH, fraud disputes, wire transfer processing and deposit account operations.
Working knowledge of financial institution platforms and systems; experience with Fiserv Premier preferred.
Working knowledge of NACHA and other compliance and regulatory security requirements.
Ability to communicate in a professional manner in-person, over the phone and via email.
Strong organizational and time-management skills with the ability to effectively multi-task, meet deadlines and provide regular updates.
Excellent customer service skills, with proven ability to exercise good judgement and to de-escalate issues as necessary.
Working knowledge of computer software (Microsoft Excel; Word; PowerPoint; Outlook).
Bondable

Responsibilities

Provide responsive treasury management support to both members and internal business partners by demonstrating a deep knowledge of all treasury management products & services.
Assist members with online banking and electronic payment navigation and support.
Assist the TM sales team with the successful onboarding of new members; coordinate collaboration with internal business partners.
Open business deposit accounts at the direction of the TM sales team, ensuring compliance with the Patriot Act and other regulations; order and maintain business debit cards.
Perform setup and maintenance of all TM products and services within respective systems, including setup of ACH and wire transfer templates.
Provide TM product and service training to members; install equipment when necessary.
Ensure proper treasury management fee collection, adhering to waiver and exception policies and procedures.
Prepare member-facing relationship reviews and annual product risk assessments.
Process ACH, wire, mobile deposit and merchant deposit limit increases.
Identify member needs and cross-sell additional products & services; make referrals to internal business partners.
Maintain departmental product and usage logs and other reporting.
Assist with account analysis proformas and the creation of sales presentations and other materials.
Perform and complete daily Exception Item Processing including Check and ACH returns, prenotes and NOCs; Positive Pay; stop payments, non-post, and NSF; process deposit adjustments and encoding errors.
Process and monitor all unauthorized debit card, ACH, check and credit card fraud disputes for business members; maintain reporting.
Perform setup and maintenance of sweep accounts.
Prepare and submit quarterly IBRETA and IOLTA remittance.
Order business credit cards, process payments and troubleshoot declined transactions.