Treasury Management Operations Specialist

Texas First Bank•Pasadena, TX

About The Position

The Treasury Management (TM) Operations Specialist is responsible for two core areas: Implementation of TM services and providing ongoing Customer Support . This role ensures accurate setups, training, and support for TM products while delivering excellent customer experiences. Success requires strong technical expertise, attention to detail, and the ability to work both independently and as part of a team.

Requirements

High school diploma or equivalent
Banking experience, preferably in Treasury Management with an understanding of products, services and Account Analysis
Working knowledge of banking, Treasury Management products/services, and Account Analysis preferred
Excellent customer service, problem-solving, and communication skills
Ability to work independently and collaboratively; highly organized with strong multitasking ability
Exceptional attention to detail and accuracy
Self-motivated, adaptable to frequent interruptions, and capable of managing multiple priorities
Sound judgment and decision-making skills: make timely, accurate decisions within defined guidelines and escalate when necessary
Strong organizational, problem-solving, and analytical abilities; prioritize tasks and develop action plans aligned with team goals
Excellent written, verbal, and interpersonal communication skills
Proficient in Microsoft Office Suite (Excel, Outlook, OneNote, OneDrive, PowerPoint, SharePoint, Teams, Word)
Ability to travel via personal vehicle as required
Scheduled hours: MondayFriday, 8:00 AM to 5:00 PM, with occasional after-hours or weekend work.

Nice To Haves

Working knowledge of banking, Treasury Management products/services, and Account Analysis preferred

Responsibilities

Implement and set up TM services such as ACH Origination, Business Online Banking, Lockbox, Check and ACH Positive Pay, Remote Deposit Capture, and Wire Origination
Review documentation and signatures, verify approvals, and activate enrollments in TM systems
Obtain or prepare and process Account Analysis forms and billing codes for accurate service charges
Maintain tracking worksheets for enrollments and maintenance requests
Process service terminations and manage TFB employee TM access permissions
Complete customer maintenance tasks, ensuring proper documentation and filing
Follow up on outstanding exceptions and documentation
Provide technical training on TM services, tools and systems via meetings, calls, or remote sessions
Complete implementations within established SLAs and guidelines
Maintain expertise in Account Analysis billing and clarify details for customers
Monitor Positive Pay exceptions and obtain customer decisions on pay or return
Monitor and report RDC items over $25,000 daily
Serve as the main contact for TM customers, bank colleagues and service partners; resolve routine and complex issues promptly
Respond to inquiries in the TM Operations inbox within established SLAs and department guidelines
Monitor call queue and handle customer inquiries and service requests quickly and in line with SLAs
Exercise sound judgement based on Treasury Management (TM) knowledge, bank policies, procedures and compliance requirements
Communicate clearly and provide timely updates on requests, issues, and resolutions
Recommend process improvements to enhance efficiency and customer experience
Support special projects, system upgrades, and strategic initiatives
Identify and promote TM cross-selling opportunities to drive revenue and meet customer needs
Stay informed on product updates, system changes, and industry trends; maintain ongoing education in TM policies and products
Serve as a resource for other departments, educating teams on TM products, services, and processes
Perform additional duties as needed