Treasury Management Implementation Supervisor

Sunflower Bank NA•Plano, TX

About The Position

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com. Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Treasury Management Implementation Supervisor. Description: The Banking Implementations Supervisor leads a high-performing team responsible for end-to-end onboarding and maintenance of commercial banking services, spanning documentation intake, configuration “key-strokes” across multiple banking systems, rigorous quality control, and client training on the Commercial Online Banking (OLB) platform. This role ensures on-time, right-first-time delivery and is a key contributor to department KPIs. The Supervisor partners closely with Sales, Product, Operations, Risk/Compliance, and Technology, and serves as a critical participant in platform migrations, system conversions, and continuous improvement initiatives.

Requirements

Bachelor’s Degree or equivalent work experience.
Minimum of Seven years of Treasury Management experience.
Seven years of Project Management or related experience.
Must possess strong analytical and problems solving skills.
Must have ability to manage multiple tasks/projects and deadlines while adapting to changing conditions.
Must be proficient in Microsoft Office Suite.
Must possess strong verbal and written communications skills.
Must possess strong planning and organizational skills.

Responsibilities

Lead, coach, and develop a team of Implementation Specialists, set priorities, balance workload, and ensure service-level adherence.
Oversee intake and validation of client documentation (e.g., service agreements, treasury services forms, signor), ensuring completeness, accuracy, and compliance.
Direct and/or perform configuration steps (“key-strokes”) across multiple systems, ensuring alignment to client requirements and internal controls.
Oversee quality control (QC) checkpoints pre and post activation to minimize error rates and rework.
Ensure secure handling of sensitive client data, maintaining audit-ready records and process traceability.
Ensure the delivery of accurate client training for the Commercial OLB platform (navigation, entitlements, ACH/wires/positive pay, alerts, approvals, token process.
Provide clear, proactive communications around timelines, dependencies, and manage escalations and drive resolution.
Define, track, and report team and process KPIs.
Produce weekly/monthly dashboards and narrative analysis, identify trends, root causes, and corrective actions.
Partner with leadership to set targets and drive continuous improvement.
Maintain standardized work instructions and controls to meet regulatory, audit, and information security expectations.
Ensure adherence to bank policies and banking regulations.
Serve as a core contributor for platform migrations, system conversions, new product launches, and client portfolio transitions.
Represent Implementations in cross-functional workstreams (Product, Technology, Compliance, Operations).
Perform other duties as assigned.