Supervisor of Treasury Management Operations

First National Bank Of Pennsylvania•Pittsburgh, PA

13d•Onsite

About The Position

This position is primarily responsible for providing training and guidance and serving as a resource to the Treasury Management Operations staff. The incumbent provides an advanced level of specialized support in Treasury Management and deposit products to Treasury Management Operations staff, Treasury Management Sales and Support Representatives and Treasury Management Product Managers. The incumbent works with managers to effectively implement new Treasury Management products and enhance existing services including testing and training.

Requirements

BA or BS
Minimum 3 years of Job Related Experience
Excellent communication skills, both written and verbal
Excellent customer service skills
Excellent organizational, analytical and interpersonal skills
Ability to work and multi-task in a fast paced environment
Detail-oriented
Ability to use a personal computer and job-related software
MS Excel - Intermediate Level
MS Word - Basic Level
Experience in Treasury Management

Responsibilities

Train new staff members, train staff on new products and services. Products and services include Business Online Banking, ACH Manager, Wire Manager, Access Manager, Positive Pay, ACH Debit Filter, Business Mobility, First Desktop Banker, Weiland Account Analysis System, Sweeps, ZBA's, and Investment Sweeps.
Ensures delivery of quality production.
Oversees daily workflow, new client set ups, maintenance, client trainings.
Oversees daily calls received from Treasury Management clients needing assistance/answer questions. On average the TM Operations staff receives 140 calls on a daily basis.
Ensure procedures/policies are current and accurate.
Reviews and updates user guides when product upgrades are conducted.
Backs up manager as needed. Maintains stability within the department by being very effective with the added responsibilities during the manager's absence.
Participate in Product upgrades.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.