Treasury Management Client Service Supervisor

Old National Bank•Evansville, IN

10d

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. The TM Service Specialist Supervisor is responsible for providing strong people leadership and operational oversight for a team of Service Specialists within Treasury Management Client Services. This role ensures delivery of high quality, complex servicing support for all Treasury Management clients while driving performance against established KPIs. The Supervisor fosters a culture of accountability, continuous improvement, and client centricity, with a strong focus on service excellence, operational efficiency, and timely resolution of client needs. This role partners closely with senior leadership, automation and operations teams, and cross functional business partners to support scalable and sustainable service delivery.

Requirements

Bachelor’s degree and/or HS graduate with equivalent experience
3-5 years of experience in Treasury Management or Commercial Banking strongly preferred
Experience in a customer service/call center/research center environment required
Highly motivated individual with the ability to motivate teams and peers in a leadership and influential capacity, build consensus, and collaborate amongst business partners to achieve overall goals.
Demonstrated effective execution as a subject matter expert and leader
Strong management acumen with the ability to effectively lead a diverse team to new performance levels, preferred.
Must possess proficiency in Microsoft Office products (i.e., Word, Excel, PowerPoint).
Ability to communicate with business clients on complex technical solutions is essential
Ability to adapt to a rapidly changing environment and quickly reprioritize tasks is essential
Strong verbal and written communication skills are essential

Responsibilities

Lead, coach, and supervise the Service Specialist team to achieve individual and collective performance objectives while promoting a culture of excellence and continuous improvement
Provide strong people leadership including workforce planning, performance management, coaching, development planning, and recruitment
Develop and strengthen Specialist skill sets to support increasingly complex Treasury Management products, services, and client scenarios
Support leadership driven initiatives and participate in or lead special projects focused on service enhancement, automation, and operational effectiveness
Serve as an escalation and guidance point for complex servicing scenarios requiring advanced judgment and expertise
Build and maintain strong relationships with internal business partners including Product, Sales, Implementation, Operations, and Technology teams to ensure seamless client support
Coach Specialists on effective communication, collaboration, and relationship management with both internal partners and clients
Demonstrate a leadership mindset rooted in curiosity, empathy, accountability, and bias for action when addressing client or partner needs
Communicate proactively and transparently with key stakeholders regarding service trends, escalations, risks, and resolution strategies
Act as a trusted partner to senior leadership by providing insights into service performance, client experience, and improvement opportunities
Monitor and manage daily workloads across critical Treasury Management servicing functions to ensure timely, accurate, and consistent service delivery
Adjust staffing assignments and priorities to address volume fluctuations, complex case work, automation impacts, and resource availability
Identify risks to service level performance and escalate concerns with recommended solutions to leadership as appropriate
Partner with automation and operations teams to support workflow optimization, capacity planning, and continuous process improvement