Treasury and Commercial Payments Program Manager

First Interstate BancSystem•Omaha, NE

18d•$61,700 - $95,700•Remote

About The Position

The Treasury and Commercial Payments Program Manager ensures compliance with all company and Treasury Solutions & Commercial Payments departmental policies and procedures, provides direction, and performs key duties, including but not limited to, project management, process definition and development, and operational efficiencies. This position will work in collaboration with the Treasury Solutions and Commercial Payments Line of Business in the ongoing development, implementation, and management of Commercial Payments products.

Requirements

Exceptional communication skills, with the ability to talk to every level, from C-level executives to frontline employees.
Ability to quickly identify, measure, and execute process improvements.
A results-oriented mindset with the desire and ability to push through obstacles to achieve goals.
Ability to engage with diverse stakeholders on the journey to achieve the product vision.
Data-centric approach. Ability to smartly set up processes to collect and use data for improved decision-making.
Track record of strong time management skills and ability to prioritize and drive efforts independently.
Demonstrate the ability to effectively network across multiple functional areas in an organization.
Experience influencing and inspiring a team to take on a challenge or initiative to optimize daily operations.
Builds extensive networks and utilizes a large network of people, vendors, and technology to stay current.
Strong interpersonal and communication skills and the ability to effectively interact with senior executives and work independently.
Exceptional customer orientation. Ensures the customer stays at the center of the multichannel experience.
Excellent organizational skills.
Ability to make judgments based on information provided.
Ability to work and complete tasks with minimal direct supervision.
Ability to maintain a high level of confidentiality.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries and/or complaints of customers, regulatory agencies, or members of the business community.
Ability to write speeches and reports.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to work with mathematical concepts such as probability, statistical correlation, validity, and inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
High School Diploma or General Education Degree (GED) required
4-6 years related industry experience and/or equivalent combination of education and experience required
Regular and Predictable Attendance - Required

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Maintains and improves the Treasury Solutions and Commercial Payments line of business by monitoring performance, identifying opportunities for improvements, and developing action plans for resolution while driving productivity, quality, and high service standards across the division.
Provides expert subject-matter expert (SME) advice and guidance for Treasury Solutions and Commercial Payments line of business on initiatives driven by bank partners to ensure related impacts align with the bank’s commitment to operational integrity, risk mitigation, and delivering a positive employee and customer experience.
Oversees the design, development, implementation, utilization, documentation, and support of Commercial Payments products, systems, and programs utilized by the division.
Creates and manages project plans and business cases, including scoping the project, identifying key dependencies, vendors, and systems, performing product analysis, financial reviews, and assessments.
Evaluates and enhances actively sold and serviced Commercial Payments products, identifying opportunities for revenue enhancements, tracking profitability, and managing changes to assigned products to include evaluating the impact of regulatory changes, risk assessments, incorporating bank initiatives, and customer needs analysis on new and/or enhanced products and services.
Utilizes customer feedback, customer and industry surveys, employee input, and analysis of competitive products and services.
Utilizes project management skills to define, scope, and lead projects related to business growth, system integrations, enhancements, conversions, and process improvements.
Acts as business lead for Commercial Payments products related to bank initiatives, including acquisitions and mergers.
Ensures operational compliance with all related regulations.
Reviews operating practices and procedures, implements processes to increase service quality, reduces risk, and establishes or improves internal controls.
Partners with vendors to effectively address operational business requirements and ensure vendors meet service level objectives.
Fosters various avenues of communication across the department to ensure employees remain informed, connected to the bank's strategy, and have an outlet for conveying questions and innovative ideas.
Represents the bank in audits and examinations in all areas of responsibility and, as needed, responds to requests for information from designated departments or agencies.
Performs other duties as assigned.

Benefits

Generous Paid Time Off (PTO) in addition to paid federal holidays.
Student debt employer repayment program.
401(k) retirement plan with a 6% match.
medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program

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