Traveling Service Operations Support Manager

AIR Communities•Denver, CO

27d•$90,000 - $105,000

About The Position

Our Traveling Service Operations Support Manager will provide coverage and support to our communities with vacant Service and Maintenance Manager positions. They will also provide managerial support to our communities with essential and time-sensitive hardships. This position will serve as the subject matter expert on direct maintenance and service operations, vendor management and mentoring. This is a heavy travel position with up to 75% of the year or 3 weeks per month on the road or in the air. A bit more about what you’ll do… May serve as the acting Service Manager wherever/ whenever assigned and provide the standard operational support required of AIR’s Service Managers. May provide regional oversight of all aspects of Property Maintenance Management of multiple communities as assigned including service requests, management, turn process, preventative maintenance, training and supervision of staff. Provide support to the Regional Offices in supporting the operations for properties assigned. Assist Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality and Directors of Operations in the completion of action plans required as the result of an audit.

Requirements

Expectation and ability to travel at least 75% of the time with easy access to large Airport
At least 5 years of experience in Multifamily Service Operations Management
At least 2 years of experience in direct Service Management role
Proven track record in managing large properties, be a motivator, a good communicator, and a hands-on manager
Must possess strong team building, coaching and training skills, multiple site supervision experience and excellent customer service background, a strong financial results orientation and a demonstrated ability to enhance value at the community level

Nice To Haves

Strong preference be located within one of AIR's main markets: DC Metro, Miami Metro, Boston area, or Philadelphia area.

Responsibilities

Serve as the acting Service Manager wherever/ whenever assigned and provide the standard operational support required of AIR’s Service Managers.
Provide regional oversight of all aspects of Property Maintenance Management of multiple communities as assigned including service requests, management, turn process, preventative maintenance, training and supervision of staff.
Provide support to the Regional Offices in supporting the operations for properties assigned.
Assist Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality and Directors of Operations in the completion of action plans required as the result of an audit.

Benefits

Paid time off including vacation, sick time, and 11 holidays.
Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
50% rent discount available at any AIR Community (a rental application is required, and certain exclusions apply).
401(k) plan with employer contribution.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.