Travel Technicians- Northern VA
About The Position
TRAVELING SERVICE TECHNICIANS needed in the Northern VA service area. TS/SCI with active polygraph required! Hours: Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management and travel to all sites between the 5 to 50 mile radius of Ft. Meade. Are you ready to make a meaningful impact with a company that values your technical ambition? Join us and experience a company where your contributions truly make a difference Are you a tech-savvy problem solver with a passion for hands-on IT support and a knack for making technology work seamlessly for others? We are seeking a highly motivated and detail-oriented IT Field Support Specialist to join our dynamic Team. This position provides advanced (Tier 2 and 3) remote support within the 5 to 50 mile radius of main campus for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure. -Advanced Technical Support: Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance. -Site Surveys & Documentation: Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability. -Hardware Acquisition & Installation: Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment. -Project Support & Reporting: Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling. -Custom Cabling & Integration: Build and install specialized interconnecting cables as required for unique site needs or hardware integrations. -Training & User Enablement: Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from their IT resources. -Infrastructure Maintenance: Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity. -Operational Excellence: Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management. -End-User Support: Act as a resource for end-user connectivity needs, providing timely and professional support and guidance. -Collaboration: Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.
Requirements
- High school diploma or GED required.
- Minimum of 4 years of relevant IT experience.
- Must possess 8570 Certification; Security+ certification is highly preferred.
- Technical Skills: Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
- Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
- Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
- Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
- Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
- Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
- Proficient in supporting end-users remotely, providing timely and effective technical assistance.
- Professional Competencies: Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
- Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
- Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.
- Additional Requirements: Must be able to drive a company vehicle as part of job responsibilities.
- Ability to lift and move items weighing up to 50 lbs as required.
- Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management and travel to all sites between the 5 to 50 mile radius of Ft. Meade.
- TS/SCI with active polygraph required!
Responsibilities
- Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.
- Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
- Conduct comprehensive site surveys to assess existing configurations and user requirements.
- Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
- Analyze current and future hardware requirements.
- Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
- Prepare and deliver site installation and test reports.
- Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
- Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
- Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from their IT resources.
- Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
- Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
- Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
- Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.
Benefits
- 401(k) with 6% company match - VESTS IMMEDIATELY
- Medical Insurance (with HSA and HRA options)
- Dental and Vision Insurance
- Life and Disability Insurance
- Complimentary Identity Theft Protection
- Tuition/Certification Reimbursement
- Paid Time Off
- Referral bonuses
- flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family.
- We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
