Travel Sales Advisor

AAA Mountain West Group•Capitola, CA

1d•Onsite

About The Position

This is a full-time, onsite, 5-day a week position at AAA Capitola, including 1-2 Saturdays per month. The role involves owning the relationship with the member from beginning to end of each travel related transaction. The advisor sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel. They initiate contact with members, past customers, and community prospects to generate new business and encourage repeat business. The position also focuses on providing exceptional member experiences by researching, evaluating, and comparing AAA Travel Partner packages to match member needs, staying current with world events and latest travel industry developments, and acting as a consultant to tailor products and services. Additionally, the role includes operational support and compliance tasks such as processing and interpreting travel documents, handling ticketing for various travel components, and utilizing industry-specific systems and computer applications to manage transactions with high accuracy.

Requirements

Strong working knowledge of computer applications (e.g., Google Workspace)
Effective telephone skills.
Strong consultative selling skills with the ability to listen to members’ needs
Self-motivated sales drive and documented sales success
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Ability to identify customer needs and recommend solutions
Application of good judgment and decision making
Ability to work efficiently both independently and as part of a team
High school diploma or equivalent
3+ years of general sales experience

Nice To Haves

Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred
GDS experience preferred (Apollo/Galileo/Travelport)
Bilingual communication skills are a plus
3+ years of recent experience selling international and domestic travel services

Responsibilities

Owns the relationship with the member from beginning to end of each travel related transaction.
Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
Investigates and responds to travel-related member questions/complaints, and recommends solutions.
Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.

Benefits

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Competitive hourly base + commissions