Travel Program Manager

Salt River Project • Tempe, AZ

318d

About The Position

The Travel Program Manager will oversee and coordinate all aspects of corporate travel arrangements. This includes optimizing travel operations, negotiating with suppliers, and ensuring compliance with the company's Travel and Hosting policies. Works closely with employees to plan and book travel, resolves any travel-related issues, and provides exceptional customer service. The role will also involve analyzing travel data to identify cost-savings and value-added opportunities that improve travel efficiency and enhance the customer experience. Strong organization, communication, and negotiation skills are essential for success in this role. The ideal candidate will possess excellent attention to detail, and a deep understanding of the travel and hospitality industry.

Requirements

• Prefer 5 years' experience within the travel industry or related role.
• Knowledge of best practices for travel management and related processes.
• Experience with SAP, Concur, GDS (Sabre, Apollo, Amadeus, etc.) planning tools & systems.
• Great communication skills, positive attitude, and ability to work well across all levels of the enterprise.
• Ability to work independently and manage multiple priorities.
• The role may require support outside of normal business hours.

Nice To Haves

• A bachelor's degree related to the assignment from an accredited institution is preferred.

Responsibilities

• Maintain travel and hosting policies.
• Ensure compliance with company policies and relevant regulations.
• Monitor and update policies as needed to reflect changes in regulations or company objectives.
• Provide support to employees on travel policies and procedures.
• Promote and drive the adoption of Concur across the organization.
• Develop and execute a comprehensive change management plan to encourage Concur usage.
• Conduct training sessions and create user guides to help employees understand and utilize Concur effectively.
• Monitor usage and provide ongoing support to address any issues or concerns.
• Identify preferred travel vendors (airlines, hotels, car rental companies).
• Manage relationships with travel vendors to ensure high-quality service and cost-effectiveness.
• Monitor vendor performance and address any issues that arise.
• Analyze travel data to identify trends and opportunities for cost savings.
• Prepare and present reports on travel program performance to senior management.
• Use data to make informed decisions about travel policy adjustments and vendor negotiations.
• Provide support to employees regarding travel arrangements and expense reporting.
• Address and resolve any travel-related issues or concerns.
• Plan and book travel arrangements for employees, including flights, accommodations, and transportation.
• Resolve travel-related issues and emergencies promptly.
• Stay updated on industry trends, regulations, and best practices.
• Develop internal communications and training on travel related topics.

Benefits

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Utilities
• Education Level: Bachelor's degree