Travel Operations Coordinator / Administrator

Provatohr • Dc, DC

5d • Remote

About The Position

Genesis Consulting is seeking an experienced, forward-thinking Travel Operations Coordinator / Administrator with a passion for growth and business transformation. The Travel Operations Coordinator / Administrator will support day-to-day travel program operations for the client’s automated, web-based Travel Management System (TMS). This role provides hands-on assistance to travelers, ensures accurate system data management, supports reimbursement processing, and helps maintain compliance with established travel policies. The Coordinator serves as a frontline resource for booking assistance, expense report support, and issue resolution, working closely with the Travel Program Manager, travel claim audit services, and the customer support desk to ensure a seamless end-to-end travel experience.

Requirements

• Minimum of two (2) years of experience using travel booking tools and/or expense reimbursement systems (e.g., Concur or similar platforms).
• Experience supporting travelers with reservations, expense reporting, and issue resolution.
• Familiarity with travel policy compliance and exception management.
• Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment.
• Excellent customer service and communication skills.
• Experience in a corporate or government travel environment preferred.
• Bachelor’s Degree in Computer Science, IT, or related field.
• U.S. Citizenship is required.

Nice To Haves

• Proficiency in web-based travel management systems and integrated financial platforms.
• Strong problem-solving and troubleshooting abilities.
• Ability to work collaboratively across operational and financial teams.
• Customer-focused approach with a commitment to service excellence.
• Master’s Degree preferred.
• SAP Concur or Travel certifications preferred.

Responsibilities

• Traveler Booking & Pre-Travel Support: Assist travelers with reservations, itinerary changes, authorizations, and troubleshooting within the web-based TMS.
• Expense & Reimbursement Assistance: Support preparation and submission of expense reports, ensure required documentation, and coordinate resolution of audit exceptions.
• System & Profile Administration: Maintain traveler profiles, permissions, and data integrity within the TMS and integrated reimbursement systems.
• Policy Monitoring & Escalation: Monitor compliance with travel policies, identify exceptions, and escalate non-adherence as required.
• Operational Coordination: Collaborate with the Travel Program Manager and support desk to ensure seamless, end-to-end travel and reimbursement support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level