Travel Consultant II
About The Position
Amex GBT is seeking a Travel Consultant II to join their U.S. Military and Government team, specializing in providing seamless travel management services to federal clients. This role involves delivering outstanding customer service to defense and government travelers throughout their business trips. The consultant will create domestic and international travel arrangements, including air, hotel, rail, and ground transportation, ensuring all reservations adhere to client standards and preferences. A key aspect of the role is acting as a trusted advisor, offering informed recommendations for the best travel experience. The position requires handling a wide range of bookings, from simple to complex, including non-standard, multi-destination itineraries, ticket exchanges, and intricate fares. Additionally, the consultant will be responsible for making changes and resolving any issues that may arise before or during travel assignments.
Requirements
- 3 or more years' experience working as a Travel Consultant (or 5 years in another customer service industry)
- Advanced knowledge of GDS (Sabre)
- U.S. citizenship required due to Federal Government contract.
- A genuine passion for high-quality customer service.
- Good verbal and written communication skills
- Strong teamwork skills
- A positive, “can do” attitude.
- Willingness to learn and grow!
- Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.
Responsibilities
- Create domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation.
- Ensure reservations are built according to client standards and preferences.
- Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
- Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
- Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work.
Benefits
- Flexible benefits tailored to each country, starting on day one.
- Health and welfare insurance plans.
- Retirement programs.
- Parental leave.
- Adoption assistance.
- Wellbeing resources to support you and your immediate family.
- Travel perks: a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Access to over 20,000 courses on our learning platform.
- Leadership courses.
- New job openings available to internal candidates first.
- Opportunity to connect with colleagues through global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Reasonable accommodation to qualified individuals with disabilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
