Travel Consultant II

American Express Global Business Travel•Rock Island, IL

1d•$46,000 - $52,000•Onsite

About The Position

Amex GBT is a company where colleagues find inspiration in travel and can make an impact on the industry. They offer an inclusive and collaborative culture. This role is part of the U.S. Military and Government team, specializing in seamless travel management services for federal clients. As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips, ensuring an unforgettable travel experience through a combination of people and innovative technology.

Requirements

3 or more years' experience working as a Travel Consultant (or 5 years in another customer service industry)
Advanced knowledge of GDS (Sabre)
U.S. citizenship required due to Federal Government contract.
A genuine passion for high-quality customer service
Good verbal and written communication skills
Strong teamwork skills
A positive, “can do” attitude.
Willingness to learn and grow!
Ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.

Responsibilities

Create domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation.
Ensure reservations are built according to client standards and preferences.
Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work.

Benefits

Comprehensive training by experienced colleagues
Flexible benefits tailored to each country, starting on day one
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources to support you and your immediate family
Travel perks: a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
Access to over 20,000 courses on a learning platform
Leadership courses
New job openings available to internal candidates first
Opportunity to connect with colleagues through global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action