Travel Consultant, After Hours

World Travel Inc.•Exton, PA

4d•Remote

About The Position

This position is for a virtual, full time travel counselor (agent) who is proficient in Apollo and/or Sabre and International. An After Hours travel counselor is responsible for, among other things, engaging in consultative conversations with client’s travelers with the purpose of making accurate travel reservations and meeting client’s travel program needs, and maintaining and fostering a relationship between World Travel, Inc. and its client. Position hours are varied and include: nights, weekends and holidays.

Requirements

proficient in Apollo and/or Sabre and International

Responsibilities

Arranging complex domestic and international travel for corporate client(s), including air, car rental, hotel, other ground transportation, transfers, etc.
Advising travelers of international travel requirements and concerns (passport, visa, inoculations, etc.)
Consistently demonstrating thorough understanding of client travel policy, guidelines, authorization requirements, procedures, etc.
Fostering a strong, productive relationship with the client while maintaining a clear understanding that the client is the client and not the employer
Fostering a strong, productive relationship with relevant travel behalf
Counseling client and travelers on traveler safety considerations, government travel regulations, preferred supplier support, savings opportunities, and logistical routings and options
Research and resolve en-route traveler service concerns as soon as possible
Providing excellent customer service at all times
Utilizing time management skills to efficiently organize and process workload during designated shift times
Projecting a mature and professional demeanor when interacting with client, its employees, and colleagues.
Participate fully as a team member to assist as needed in completing all functions relating to servicing customers
Research and provide solutions to travel-related problems clients experience
Keep fully informed about all airline rules and regulations, tariffs (domestic) and other industry requirements and accurately apply this information when making travel arrangements
Follow World Travel, Inc. procedures, guidelines, and standards in areas of customer service, building Passenger Name Records (PNRs) and profiles, ticketing, utilization of management information systems, productivity, attendance, and accuracy of work
Must be able to work under pressure
During emergency situations and/or poor weather conditions, ensure coverage of client needs
Keep informed on all US Federal travel regulations and requirements pertaining to US government contractors, including FAR and Fly America
Maintain a high level of competency in operating the global distribution system (GDS)
Attend staff and training meetings (virtual or in-person) for ongoing updates in the travel industry, office procedures and company updates.
Ensures optimal customer service through effective use of World Travel, Inc. phone
Keep immediate supervisor promptly and fully informed of all potential problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
Maintain a favorable working relationship with company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
Demonstrate strong customer service orientation (internal and external); diplomacy and tact required in contact with clients, vendors, and co-workers; courteous, professional phone manner
Must work well independently
Exercise good judgment
If you require reasonable accommodation for the application and/or interview process, please notify a representative of the People Operations Department.