​Travel Consultant, After Hours Support​

TKO

4d • Remote

About The Position

The role will be responsible for assisting with urgent travel requests for campus, faculty and staff after-hours for multiple university business clients. Your calm demeanor and your ability to work in a fast-paced environment will help travelers as they navigate changes in their plans. In the role, you will book domestic, international, and group travel using the Sabre reservations system. This is a remote, full-time position requiring work until 10pm ET some evenings during the week, and 16-20 hours on Saturday and Sunday during the day such as 8am-5pm ET, or 8am-7pm ET.

Requirements

• Must be able to come to work promptly and regularly.

Nice To Haves

• 4 + years travel consultant experience using the Sabre GDS to include group and international travel.
• Knowledge of general office PC-based programs, including Microsoft Office Suite.
• Strong judgment and decision-making skills.
• Positive attitude and the ability to show empathy.
• Exceptional communication skills both written and verbal.
• Ability to work professionally and independently in a home office.

Responsibilities

• Book domestic, international, and group reservations for air, car and hotel using the Sabre GDS.
• Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
• Protect each University’s data, and actively comply with the Company’s PCI standards.
• Promote the University’s travel program policies, negotiated contracts, and preferred vendors.
• Apply discount programs appropriately.
• Understands full and partial exchange process, issuing of MCOs, and ticket voiding.
• Knows and properly uses: airline terminology, codes, waivers, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
• Support online bookings via Concur and assist with schedule changes as needed.
• Remain informed of all airline rules and regulations and current affairs.
• Remain informed of grant travel guidelines including Fly America Act.
• Achieves individual and contractual service level goals related to productivity.
• Must be able to work under the stress of and meet ticketing deadlines.
• Must be a team player and be able to adapt in a dynamic environment.

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees