Travel Claims & Customer Service Representative

One80

8d•$17 - $22

About The Position

As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. About One80: One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. Coordinated Benefits Plan, also known as CBP, is a subsidiary of One80 Intermediaries. With a wide variety of specialty lines in our portfolio, CBP is a full-service, nationally licensed Third-Party Administrator with over forty years of experience facilitating fast and reliable premium and claims administration for both domestic and international “A Rated” insurers. We offer many of the latest advancements in Insure-Tech efficiencies through our highly secure systems and expert I.T. staff without sacrificing our White Glove Customer Service philosophy. One80 Intermediaries has joined Brown & Brown, and teams at both companies are growing. One80 Intermediaries offers exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater “WE”-never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.

Requirements

Effective time management skills
Ability to function independently within established guidelines
Excellent interpersonal, verbal, and written communication skills
Intermediate skill level in Microsoft Office programs
Problem/issue resolution capability
Ability to work effectively in a fast-paced team-based environment

Responsibilities

Independently process travel claims in accordance with associated policies
Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner
Consistently meet established performance standards, including quantity and quality claims processing standards
Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
Ability to function independently within established guidelines.
Maintain HIPAA compliance

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