Travel Account Manager - Remote

GVI•Cape Vincent, NY

53d•Remote

About The Position

As the new World of Difference Travel Account Manager, you’ll be responsible for orchestrating high-impact group travel experiences in Asia, Latin America, Europe and Africa. You’ll work closely with participants, internal teams and conservation and community development partners to execute group trips with care and precision, taking ownership of all operational complexity, from contract to delivery, and fostering productive, long-term relationships along the way. This position presents the right candidate with a phenomenal opportunity for growth. You’ll gain experience and exposure across an international business portfolio, with ongoing mentorship and professional development opportunities geared to help you progress quickly. If you’re innovative and take the initiative, there’s no limit to how far you could go within the Second Nature brand portfolio. And with opportunities for travel and a remote-first working policy, you can see the world along the way.

Requirements

Tech-Savvy, Resourceful & Proactive: You’re comfortable navigating digital tools and software, and you use them to work smarter - not just faster. You’re confident exploring features, learning as you go, and finding your way around before asking for help - because you see technology as a tool to help you succeed, not a hurdle to avoid.
Communication: Exceptional written and spoken English, with highly effective communication skills.
Relationship Builder: You love people and thrive on engaging and connecting with others.
Detail-Oriented: You have an obsessive attention to detail, and complete your work with accuracy and efficiency.
Problem Solver: You’re calm under pressure, great at anticipating the needs of clients, and you’re good at anticipating challenges before they become problems.
Organised & Self-Motivated: Able to juggle multiple leads/accounts independently with consistent excellence.

Nice To Haves

Experience in relationship/account management, with a proven track record of customer satisfaction and retention.
Experience on Salesforce (not essential)
Experience working with North America and EMEA markets.
Background in the educational travel industry or as a travel consultant.
International travel experience.

Responsibilities

Champion and Lead Client Satisfaction: Become obsessed with the client experience, anticipating challenges and owning solutions to ensure every trip detail exceeds expectations.
Cultivate Lasting Relationships: Build strong rapport to establish loyalty and ensure participants consider World of Difference a trusted partner.
Masterful Project Coordination: Oversee the entire group travel process from contract to delivery, coordinating seamlessly with internal operations, sales, and business development teams.
Bridge Communications: Act as the vital link between our participants and internal departments, ensuring clear understanding of requirements and deliverables.
Proactive Problem Solving: Anticipate client needs and address potential challenges proactively, maintaining high levels of satisfaction.
Support Growth & Impact: Collaborate with sales and business development through offering tailored solutions and supporting new business meetings where required.
Manage Pre-Departure Support: Assist travellers with documentation collection, payment chasing, expectation management, and host engaging webinars.