Transportation Support Coordinator - Rotating Shift

Cargill • Wichita, KS

2d • Remote

About The Position

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill. This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters. Job Purpose and Impact The Transportation Support Coordinator proactively monitors and communicates delivery status of shipments to sales, customers, carriers, and other stakeholders. You will also be responsible for collecting and organizing data for company reporting, including metrics and service failures for management analysis. Key Accountabilities Field inbound calls from customers, and carriers, assess information and take appropriate actions, to include providing relevant details to stakeholders. Monitor pick-ups and deliveries, communicate delays and reasons to sales and carriers, handle returns, diversions and order changes. Use defined procedures, to respond and resolve routine logistics issues to provide the best value for the customer and the carrier. Compile documentation of service incidents to be presented to the management for resolution Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. Other duties as assigned #LI-Remote, #LI-JG3

Requirements

• High school diploma, secondary education level or equivalent
• Confirmed ability to be a team player and perform in a fast-paced environment, including sound prioritization, sense of urgency and multitasking
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated strong client and customer focus
• Minimum of two years of related work experience
• Availability to work remotely on a rotating schedule

Nice To Haves

• Bachelor's degree in Business, Supply Chain or related area.
• Minimum of two years of customer service experience

Responsibilities

• Proactively monitors and communicates delivery status of shipments to sales, customers, carriers, and other stakeholders.
• Collecting and organizing data for company reporting, including metrics and service failures for management analysis.
• Field inbound calls from customers, and carriers, assess information and take appropriate actions, to include providing relevant details to stakeholders.
• Monitor pick-ups and deliveries, communicate delays and reasons to sales and carriers, handle returns, diversions and order changes.
• Use defined procedures, to respond and resolve routine logistics issues to provide the best value for the customer and the carrier.
• Compile documentation of service incidents to be presented to the management for resolution
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees