Transportation Supervisor

SCHUPAN & SONS INC • Comstock Charter Township, MI

23h

About The Position

The Transportation Supervisor oversees daily dispatch operations, ensuring efficient coordination of drivers, loads, routes, and schedules. This role provides mentorship and specified supervisory responsibilities for transportation staff, monitors fleet performance, supports CDL A drivers with real time problem solving, and helps maintain service, safety, and compliance standards.

Requirements

• 2–4+ years of experience in dispatching, transportation, or logistics (CDL A environment required). Roll-off, lugger, tipper, and recycling/waste environment, or similar experience preferred
• Strong understanding of DOT/FMCSA regulations
• Proven ability to lead and mentor team members
• Proficiency with dispatching software and GPS tracking tools
• Excellent communication, multitasking, and problem solving skills
• Ability to travel to Elkhart as needed
• Knowledge of truck maintenance
• Understanding of ISO 9001
• Ability to adapt to changes in a fast-paced work environment, manage competing demands, and deal with frequent change, delays, or unexpected events
• Manage difficult or emotional situations, solicit customer feedback to improve service, and respond to requests for service and assistance

Responsibilities

• Directly supervise drivers as assigned; Lead, mentor, and support transportation team to meet performance expectations.
• Coordinate and assign daily loads, routes, and schedules for CDL A drivers.
• Monitor driver progress, delivery times, and route updates throughout the shift.
• Respond promptly to issues such as delays, equipment breakdowns, customer changes, or weather impacts.
• Optimize routing to increase efficiency and reduce operating costs.
• Determine types or amounts of equipment, vehicles, or personnel required, according to customer needs
• Serve as the primary point of contact for dispatch staff and provide direction during high volume or complex situations.
• Train and mentor new transportation staff as needed
• Support Transportation Operations Manager in providing ongoing performance feedback.
• Assist with scheduling dispatch coverage to ensure full-time operational support.
• Act as shift lead, escalating issues to management as needed.
• Communicate clearly and professionally with CDL A drivers regarding load details, expectations, and updates.
• Promote a culture of safety and adherence to DOT/FMCSA regulations.
• Serve as a liaison between customers, dispatch, and drivers to maintain accurate delivery windows and service quality.
• Resolve customer inquiries regarding shipment status, delays, or other concerns.
• Update internal systems with real time load status and delivery confirmations.
• Coordinate regularly with the scale room, maintenance, and related teams to support efficient logistics, proper scheduling, and safe equipment operation.
• Oversee equipment dispatch operations to ensure precise, customer-specific pairing of tractors, trailers, and specialized containers.
• Leverage in-depth knowledge of diverse fleet assets to ensure optimal truck-trailer-container configurations for customer orders.
• Track driver hours, ensuring Hours of Service (HOS) compliance.
• Maintain accurate logs, dispatch notes, and load records in the TMS (Transportation Management System).
• Assist in incident reporting and documentation when issues arise.
• Utilize dispatching and routing software to assign loads and track fleet movement.
• Run reports on fleet utilization, on time performance, or driver metrics as assigned.
• Identify trends or areas for operational improvement.
• Meet target transportation metrics goals.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.
• Exhibit behaviors that reflect the company's core values: Integrity, Empowerment, Sustainability, and Compassion.

Benefits

• People-first culture
• Career advancement and growth opportunities
• Weekly pay
• Discretionary end-of-year bonus
• Medical, dental, company paid employee only dental, dental for dependents, company paid core vision for employee and family, HSA, FSA,fitness incentives, wellness premium discount
• 401k and match eligibility, and PTO available Day 1
• Company-paid group life and AD&D, voluntary life, short and long-term disability
• Pet insurance, paid parental leave, tuition reimbursement, and EAP

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed