Transportation Supervisor

Omni Hotels & Resorts•Hot Springs, VA

4d•Onsite

About The Position

The Transportation Supervisor’s primary responsibility is to maintain the resort vehicle fleet and manage the guest experience related to on property shuttle service and valet parking. This individual will proactively embrace and comply with the company culture through processes, training and supervision.

Requirements

Must be at least 21 years old, have a valid driver’s license, a clear motor vehicle record and one year of driving history.
All drivers of company or guest vehicles must also pass a pre-employment drug screening or pass a drug screening when transferred/promoted to a driving position.
Previous guest service / customer service experience, with the associated mindset to always provide the highest level of service
Ability to understand and speak basic English in order to communicate with guests and co-workers
Ability to stand for 8 hours at a time, walk quickly and run
Ability to lift up to 50 lbs.
Ability and willingness to work outdoors in inclement weather including rain, snow, wind, and heat
Ability and willingness to work a varied schedule which includes working on weekends and holidays, nights, and overnights

Nice To Haves

Ability to drive Automatic & Manual transmissions vehicles preferred
CDL License preferred; however, we provide paid CDL training and cover all related accreditation expenses

Responsibilities

Demonstration and ownership in any and all tasks needed to carry out Omni Hotels and The Homestead Service Standards, constantly embracing ways to create guests for life.
Demonstrate an ability to serve multiple guest needs in an organized and efficient manner.
Interviews, selects, trains, supervises, counsels, disciplines and makes termination recommendations of transportation staff to ensure the efficient operation of the department
Organizes and conducts pre-shift and department meetings, communicating pertinent information to the staff and ensuring that all associates meet grooming standards and have the necessary tools to deliver service.
Supervise, Empower, Lead, Coach and Motivate the Transportation team towards achieving exceptional guest service results and complete associate engagement
Assists the hotel in reaching Medallia service scores
Ensure thorough communication and understanding with guests and other departments.
Establish and accomplish of departmental goals. Assist in managing all financial aspects of the Transportation Department, including labor and expenses.
Train and coordinate all duties for Transportation staff in areas of responsibility. Schedule and conduct training and coordinating all responsibilities for associates.
Participate in the preparation of the Transportation operational budgets.
Aware of all safety precautions and procedures to ensure a safe atmosphere for guests and associates.
Assists guests with accident reporting and general liability claims for Transportation accidents
Perform other duties as assigned by management
Perform any and all other duties assigned and/or required by management
Active daily Coaching of all reports and line Associates at every shift
Ability to identify and encourage growth from within the department
Maintain consistent Associate recognition and incentive programs.
Compliance with all Omni mandated training programs for Associates
Active and productive communication with Culinary department