Transportation Specialist

Interfaith Community Services INC•Escondido, CA

19h•$22•Onsite

About The Position

In the Transportation Specialist role, you’ll be responsible for providing safe, reliable, and timely transportation services for clients enrolled in one or more of Interfaith’s Programs. Working closely with the program management, this position ensures that clients are transported to and from medical appointments, community services, and other program-related destinations in a manner that supports their well-being and recovery.

Requirements

High school diploma or equivalent, required
Valid CA Driver’s License, required
Must possess and maintain an acceptable motor vehicle record in accordance with company policy
Valid CPR, Basic Life Support (BLS), and First Aid certificate/s to be completed within three (3) months of hire
Ability to safely operate a motor vehicle
Demonstrated ability to apply professional nursing methods and techniques
Strong ability to manage multiple priorities, meet deadlines, and work effectively under pressure in fast-paced environments
Ability to work independently while collaborating effectively within a multidisciplinary team
Excellent written and verbal communication skills with strong attention to detail and organization
Ability to identify problems, conduct research, and recommend effective solutions using sound judgment
Ability to respond professionally and calmly to emergency and crisis situations
Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
Knowledge of adult development and community/social service resources
Ability to establish and maintain professional boundaries and uphold strict confidentiality standards
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Ability to multitask efficiently, prioritize workload, and complete work accurately and independently
Working knowledge and skills in mental health, co-occurring disorders, substance abuse treatment models, and crisis intervention

Nice To Haves

Minimum 1 year experience working with severely mentally ill, medically fragile, and homeless populations, preferred
Knowledge of alcohol and other drug recovery fields, preferred
Bilingual (Spanish/English), preferred

Responsibilities

Assist passengers on and off vehicles, including those with physical or mobility limitations
Safely secure passengers’ wheelchairs, mobility devices, and other equipment
Provide hands-on assistance for disabled passengers entering and exiting vehicles
Ensure clients have safely entered the medical facility or destination before departing
Maintain order and discipline during transport, using de-escalation techniques as necessary
Report any problematic client behavior, safety concerns, or disruptions in service to a supervisor
Maintain and update the transportation calendar to ensure efficient and timely service
Schedule and select routes and travel times to ensure clients arrive for appointments promptly and are picked up in a reasonable timeframe after appointments
Maintain ongoing communication with clients and staff regarding appointment and schedule changes
Operate vehicles in compliance with all traffic laws, regulations, and safety standards
Lock and secure vehicles when left unattended and check to ensure no passengers remain inside
Conduct pre- and post-trip inspections to identify safety or maintenance issues
Maintain accurate mileage logs, passenger counts, and transportation records
Clean and refuel vehicles; promptly report mechanical issues for repair
Maintain documentation of vehicle maintenance and service records
Support other staff during downtime or between transport shifts as assigned
Participate in all staff meetings, required trainings, and compliance activities
Perform additional tasks as assigned by the program management